Marilyn Suttle is a Customer Service Keynoter, Success Coach and the CEO of Suttle Enterprises LLC. Marilyn talks about turning tough customers into fans and about small things that could make a big difference in customer experience - starting from how to communicate effectively by replacing certain regularly spoken words to a change in behavioral mindset that can help provide better CX. She also talks about what leaders and managers need to do to champion tough customers into fans.
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