Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
Deliver personalized and instant customer support, effortlessly.
Use AI-powered self-service to instantly connect your customers to relevant support solutions, regardless of the channel they’re on.
Freddy Answers instantly responds to your customers' questions with the best fitting answer from your knowledge base. But it doesn’t stop with deflection. It detects intent and follows up the answer with relevant conversation flows to engage and delight customers.
You can power up your chat and phone channels with Freddy Answers
Freshworks’ chatbot builder is a powerful no-code builder that enables you to build a bot and define its conversations, so it can engage with your customers to provide personalized support. Integrate your bot with all your 3rd party apps and internal systems seamlessly to obtain context and provide resolutions instantly. All of this, without a live-agent intervention.
Automate resolutions, and save time for both your customers and agents.
Set up end-to-end bot flows in the language your customers best understand.
With out-of-the-box multichannel integrations, deliver a true omnichannel experience for your customers.
The simple CSS editor lets you customize everything about your widget.
Use in-built analytics to analyze and optimize chatbot conversations, effortlessly.
Retrieve all the information you need during the chat, store and reference it at any point in a conversation.
“The bot helps us integrate numerous APIs which can talk to our backend systems and provide smart answers to the users for their problems. It helps us deflect a majority of users’ questions without requiring any agent intervention. Having said that, the bot has not only helped us provide automated smart responses but has also acted as decision-making and action-taking body. It has helped us cut down our agent needs by almost 50%, saving proportional capital, training hours, and office space. :)”
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
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