Freshcaller: Your best Grasshopper phone alternative
Start with a $0 license fee, scalable call center software. Freshcaller is the real deal for entrepreneurs & small businesses.
$24 dollars would translate to 26 hours of incoming talk time on Freshcaller. Why waste all that good money?
Add unlimited agents at $0 license fee and answer your incoming calls on the browser.
Ambitious entrepreneurs should not purchase a product which cannot provide features like call masking, conference calling etc.
You need a call center software that has capabilities to handle your growth from a 1 person organization to a phone team of hundred.
Extensions define a physical limit on the number of concurrent conversations. You should not be forced to upgrade based on extensions.
You need to purchase or port only phone number in Freshcaller and enable your entire team to hold concurrent conversations even at $0 license fee.
Manage a multi-level inter-linked IVR system
Create and customize unlimited multi-level inter-linked IVR (Interactive Voice Response) menus
Record all your phone conversations
Record and replay your phone conversations to review and refine your communication strategy.
Create custom escalation rules for incoming calls
Redirect callers to other teams or any external phone number when your phone team is unavailable
Personalize your business number by masking
Personalize your business number by masking
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”