Freshcaller’s Capabilities for BFSI Companies:
Route callers to the right agents and teams based on a single keypress action and include self-service options in the menu as well.
Use Freshcaller’s dashboard to record calls for training, quality checks, and/or data logs while adhering to regulatory requirements.
Transfers & Conference calls
For callers with multiple queries, each handled by a different department, use warm transfer or conference capabilities to loop in the right support agents.
Allow customers to secure their place in a virtual queue and end the call, instead of waiting on the line until the agent is free to take their call.
Smart Answer Bot
Resolve common FAQs with instant support and streamline the calls that need agent interaction.
Automated ticket creation
Leverage auto-conversion of missed calls and voicemails to tickets, with the Freshdesk integration.