Provide exceptional, telephony-first customer support with Freshdesk Contact Center.

 

Free

For getting started

$ 0

/agent/month + pay/min, billed annually

$0

/agent/month + pay/min, billed monthly

 0

/agent/month + pay/min, billed annually

€0

/agent/month + pay/min, billed monthly

£ 0

/agent/month + pay/min, billed annually

£0

/agent/month + pay/min, billed monthly

A$ 0

/agent/month + pay/min, billed annually

A$0

/agent/month + pay/min, billed monthly

 0

/agent/month + pay/min, billed annually

₹0

/agent/month + pay/min, billed monthly

  • No FREE minutes
  • Buy Local Numbers Call and number charges are applicable
  • Buy Toll-free Numbers Call and number charges are applicable
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics

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Growth

For fast growth

$ 15

/agent/month + pay/min, billed annually

$18

/agent/month + pay/min, billed monthly

 15

/agent/month + pay/min, billed annually

€18

/agent/month + pay/min, billed monthly

£ 12

/agent/month + pay/min, billed annually

£15

/agent/month + pay/min, billed monthly

A$ 25

/agent/month + pay/min, billed annually

A$30

/agent/month + pay/min, billed monthly

 999

/agent/month + pay/min, billed annually

₹1199

/agent/month + pay/min, billed monthly

Everything in Free and

  • Up to 2000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Number Porting Porting charges are applicable
  • Basic Call Queues
  • Wait Queues Queue size of 20, Wait time of 10 mins
  • Voicemail With Voicemail Transcription and Voicemail Drop. Transcription charges are applicable.
  • Warm Transfer
  • Call Recording Call recording charges are applicable
  • Pre-built Reports

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Pro

For high performance

$ 39

/agent/month + pay/min, billed annually

$47

/agent/month + pay/min, billed monthly

 39

/agent/month + pay/min, billed annually

€47

/agent/month + pay/min, billed monthly

£ 29

/agent/month + pay/min, billed annually

£35

/agent/month + pay/min, billed monthly

A$ 55

/agent/month + pay/min, billed annually

A$66

/agent/month + pay/min, billed monthly

 2799

/agent/month + pay/min, billed annually

₹3399

/agent/month + pay/min, billed monthly

Everything in Growth and

  • Up to 3000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • Routing Automation
  • Power Dialer
  • Call Lifecycle
  • Call Monitoring
  • Pause Recordings
  • IVR (Phone Trees) Up to 5 levels on request
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections Answer or make calls on your SIP phones
  • Agent Extensions Connect with an agent or rep directly, without waiting in queue
  • Call Tagging
  • Smart Escalations

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EnterprisePOPULAR

For enterprise-grade support

$ 69

/agent/month + pay/min, billed annually

$83

/agent/month + pay/min, billed monthly

 69

/agent/month + pay/min, billed annually

€83

/agent/month + pay/min, billed monthly

£ 55

/agent/month + pay/min, billed annually

£66

/agent/month + pay/min, billed monthly

A$ 99

/agent/month + pay/min, billed annually

A$119

/agent/month + pay/min, billed monthly

 4999

/agent/month + pay/min, billed annually

₹5999

/agent/month + pay/min, billed monthly

Everything in Pro and

  • Up to 5000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Omnichannel Routing Available with Freshdesk
  • Speech Enabled IVR (Phone Trees) Freddy
  • Voicebot Freddy
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Includes 5000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. For details on additional sessions and auto-recharge, refer to the FAQ section. freddy

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Leverage ticketing and messaging features with your Contact Center to offer seamless customer support across channels from one place.

 

Growth Omnichannel

For fast growth

$ 29

/agent/month + pay/min, billed annually

$35

/agent/month + pay/min, billed monthly

 29

/agent/month + pay/min, billed annually

€35

/agent/month + pay/min, billed monthly

 1999

/agent/month + pay/min, billed annually

₹2399

/agent/month + pay/min, billed monthly

A$ 45

/agent/month + pay/min, billed annually

A$54

/agent/month + pay/min, billed monthly

£ 25

/agent/month + pay/min, billed annually

£30

/agent/month + pay/min, billed monthly

Everything in Growth of Freshdesk Support Desk, Messaging, Contact Center, and more

  • Up to 2000 bot sessions/month FREE FREDDY
  • Up to 2000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Email, Social, Messaging, Telephony channels
  • Knowledge Base
  • Chatbot Builder FREDDY
  • Chatbot Analytics FREDDY
  • Topics
  • Contact Management
  • Custom Inbox Views
  • SLA and Business Hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call reports
  • Basic Omnichannel Dashboard

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Pro OmnichannelPOPULAR

For high performance

$ 59

/agent/month + pay/min, billed annually

$71

/agent/month + pay/min, billed monthly

 59

/agent/month + pay/min, billed annually

€71

/agent/month + pay/min, billed monthly

£ 45

/agent/month + pay/min, billed annually

£56

/agent/month + pay/min, billed monthly

A$ 85

/agent/month + pay/min, billed annually

A$102

/agent/month + pay/min, billed monthly

 4299

/agent/month + pay/min, billed annually

₹5159

/agent/month + pay/min, billed monthly

Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center, and more

  • Up to 3000 bot sessions/month FREE FREDDY
  • Up to 3000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Custom SLA and Business Hours
  • Custom Roles and Permissions
  • Custom Reporting and Dashboards
  • WhatsApp Business
  • Apple Business Chat
  • Team Performance Report
  • Advanced Automations
  • Multilingual Support Support customers globally by creating solution articles in multiple languages, to be shown on your customer portal or chat widget.
  • Collaborators (up to 5000) Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Multi Product (up to 5)
  • Extendable API limits
  • Knowledge Base Versioning
  • Holiday Routing
  • Agent Availability Report
  • Advanced Call Management
  • CSAT Survey & Report
  • Custom Apps

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Enterprise Omnichannel

For enterprise-grade support

$ 99

/agent/month + pay/min, billed annually

$119

/agent/month + pay/min, billed monthly

 99

/agent/month + pay/min, billed annually

€119

/agent/month + pay/min, billed monthly

£ 56

/agent/month + pay/min, billed annually

£75

/agent/month + pay/min, billed monthly

A$ 140

/agent/month + pay/min, billed annually

A$168

/agent/month + pay/min, billed monthly

 7199

/agent/month + pay/min, billed annually

₹8699

/agent/month + pay/min, billed monthly

Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center, and more

  • Up to 5000 bot sessions/month FREE A bot session is any unique interaction between an end-user and a bot. For more details on additional sessions and auto-recharge, check the FAQ section. Freddy
  • Up to 5000 incoming minutes/month FREE Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • IP Range Restriction Increase security by allowing certain IP addresses to access your support across channels.
  • Sandbox
  • Audit Log
  • KB Approval Workflow
  • Agent Shifts
  • Email Bot Automatically responds to email tickets with relevant solution articles. The Email Bot consumes bot sessions. Freddy
  • Auto Triage Automatically predict default ticket fields like the Type, Priority & Group and other custom ticket fields Freddy
  • Collaborators (up to 5000) Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Thank You Detector
  • Social Signals
  • Solutions Suggester Let Freddy suggest solution articles to yours agents to help them respond faster to tickets Freddy
  • Agent Assist Bot Guide agents through pre-configured steps to help resolve customer queries faster. Freddy
  • Canned Response Suggester Let Freddy suggest canned responses to yours agents to help them respond faster to tickets Freddy
  • RPA Connectors Bring your own RPA providers to automate your business processes with Robo Assist. See FAQs for more details. Freddy
  • User Authentication (JWT)
  • Service Level Monitoring
  • Omnichannel Routing Manage workload for your teams across multiple support channels, all in one place.
  • Speech Enabled IVR Enable customers to connect with your Support agents through voice commands. Freddy
  • Voicebot Train the bot with Q&A sets, and deploy on the phone channel. This feature is available on-request and consumes bot sessions Freddy
  • Abandoned Call Metrics Track all abandoned calls and optimize your IVR menu.

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Check out our call and number charges

24x7 Email Support available for all plans
24x5 Chat Support and 24x5 Phone Support available for all paid plans

Can’t decide which plan is right for you?
See our complete feature comparison

Rated highly by customers on leading industry marketplaces

Frequently Asked Questions

How does the 21-day free trial work?

After you sign up, you can access all the features in the Freshdesk Contact Center Enterprise Plan for 21 days. We want to make sure that you are completely satisfied with Freshdesk Contact Center before you buy the product.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk Contact Center account to change your subscription details.

How safe is my data?

We take security seriously and our servers are hosted in a world-class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. 

Do you have any cancellation fees?

No. Freshdesk Contact Center is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

What does Omnichannel include?

Each agent on an Omnichannel plan has access to all features from Freshdesk Support Desk, Messaging and Contact Center. Omnichannel Growth, Omnichannel Pro, and Omnichannel Enterprise will include the Growth, Pro, and Enterprise plans of Freshdesk Support Desk, Messaging, and Contact Center respectively, with their individual list prices discounted over 50%.

What is a bot session?

On email, every email response is counted as 1 Freddy bot session.
On voice, every voice bot response is counted as 1 bot session.
On chat, all end-users to bot interactions in a day are counted as 1 bot session.1 bot session lasts for a maximum of 24 hours, in the case of the messaging channel alone. 

Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions. 

Any other pricing related queries

Do write to us at hello@freshcaller.com and we will get back to you at the earliest.

What is Freddy?

Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar self-service and agent-assist AI features that automate mundane tasks for agents to improve their productivity. To know more about Freddy, click here.

How can I buy additional bot sessions? What’s the validity of the sessions?

You can purchase an unlimited number of bot sessions. You can purchase extra sessions at $75 for 1000 sessions.
The validity of bot sessions aligns with your payment cycle. For example: If you choose to pay quarterly, your bot sessions will also expire quarterly.

What is Robo Assist (RPA connectors)?

With Robo Assist (Robotic Process Automation connectors) you can integrate to any RPA provider like UI Path, Automation Anywhere, etc, to automate business processes. 

Robo Assist helps agents execute lengthy and repetitive customer support processes with a single click by replicating agent UI actions on any external system using UI actions or APIs. 

Do I have to bring my own RPA vendor for using Robo Assist?

You can use Robo Assist (RPA connectors) with your existing RPA vendor and processes built on that vendor's tools. In case you don't have an existing vendor, we will recommend a vendor and build processes for you as part of the implementation, at an additional charge. Contact us for more details.