AI takes care of the busywork. You focus on what matters.
Meet Freddy AI, the no-code AI. It goes live in minutes to resolve complex queries, provide resolution assistance, and share real-time insights—so your focus stays on customers, not busywork.
Faster resolutions, higher productivity, and instant insights
Freddy AI comes with ready to launch agents, assistance for teams every step of the way, and insights that help you stay ahead.
AI agents come with pre-built agentic workflows and go live in minutes to resolve up to 80% of queries on chat, messaging apps, and email.
AI Copilot handles the repetitive stuff—summarizing and translating conversations, suggesting replies, so agents can stay focused and move faster with full context.
AI Insights turns every conversation into intelligence. Spot trends, measure performance, and uncover opportunities to improve support quality, speed, and CSAT.
Explore Freddy AI in action
AI that resolves and continuously improves
Freddy AI Agents resolve complex queries. They update records, process refunds, and change subscription plans. Instantly launch pre-built Vertical AI Agents integrated with your apps like Shopify, Stripe, and PayPal*. Build your own AI Agent, monitor performance, and improve AI-led resolutions consistently—all with the AI Agent Studio.
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What our customers are saying
With Freshworks, our AI agents can address inquiries round the clock. It’s a powerful feature to improve the customer experience while freeing our [team] to focus on immediate traveler needs.
Krishnamoorthy Venkatakrishnan
We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.
Vishal Gupta
I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence, and the quality of emails they’re sending now is remarkable.
Keira Hayter
Explore insights & resources on AI-powered customer service
Real-world stories, practical insights, and tools to help you deliver modern, AI-powered customer service.
Automate email support with Freddy AI Agent
Automate email support with Freddy AI Agent
See how Freddy AI Agent delivers faster, more accurate customer email support with AI grounded in your approved knowledge.
Benchmark your success with insights from our 2026 customer service report
Benchmark your success with insights from our 2026 customer service report
Evaluate your performance against industry competitors to see how you measure up.
Forrester on the TEI of Freshworks
Forrester on the TEI of Freshworks
See the Total Economic Impact of ticketing and conversational support in one with Freshworks.