Service, operations, and assets unified
Freshservice brings it all onto one AI-powered platform, built on ITIL best practices, so IT teams move fast, resolve issues faster, and deliver exceptional employee experience.
Trusted by 20,000+ businesses worldwide
Unified operating model for modern IT
Powerful, domain-specific AI resolves issues instantly and reliably.
Unified ServiceOps in action
Resolving requests instantly
Onboarding across IT, HR, and Finance
Getting ahead of major incidents
Keeping asset records accurate
Keep your stack. Connect it with Freshservice
Works with the tools you already use
See integrations available in the Freshservice marketplace.
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Trusted by experts
Backed by analyst recognition and certified against the industry's service management standards.
Chosen by agile teams. Operating at scale.
"We used to spend an hour every morning looking at ticket trends. Now we spend three minutes with Freddy Insights—and get better data."
IT Service Management Analyst, Amerisure
95%
Faster ticket trend analysis with Freddy Insights
“If an outage shuts down a line in manufacturing, we’re losing money every minute. Change management in Freshservice is critical to prevent that.”
Senior IT Business Services Manager, Vermeer
50%
faster resolution time
"We’ve had good feedback from different departments. Beyond the departments we added as part of the launch, Marketing and Sales are now coming to us to develop unique workflows, yielding stronger reporting and internal training through Freshservice. It’s allowed us to think outside the box...."
AVP of IT Infrastructure and End User Services, RingCentral
96%
Adherence to ticket resolution SLA
"Freshservice gave us one front door for the entire University. Students and staff don't need to know which team handles their request."
Assistant Director for Service Management, Manchester Metropolitan University
90+
teams on a single platform