Deliver proactive ServiceOps with built-in AI
Unify service, asset, and operations management on one AI-powered platform that connects your organization, eliminates busywork, and keeps you a step ahead.
Put AI to work in every IT workflow
Help employees across IT and business teams get answers and complete routine requests in the portal, MS Teams, and Slack. Bring together self-service, knowledge, catalog, and fulfillment workflows so more L1 tickets get handled before they reach agents.
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Why teams choose Freshservice
Deliver rapid impact with AI agents, reduce tool sprawl, and give teams one place to manage service delivery with more confidence and less complexity.Enterprise capability. Manage complexity.
Replace disconnected tools with one platform for service delivery, asset context, and AI support, so teams can adopt, manage, and improve workflows with less administration overhead.
Start faster. See ROI sooner.
Use built-in workflows and AI to reduce setup effort, then extend service delivery with customizable orchestration as needs evolve.
AI that works in the flow of work
Use AI to resolve repetitive queries, guide agents, and surface insights while keeping human oversight and control in the flow of work.
Predictable pricing. Confident scaling.
Scale employee support predictably with transparent pricing and add-ons. Consolidate tools on one platform, lower cost of ownership, and improve ROI with expert guidance and growth-oriented support.
Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Omnichannel
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
Smarter ITAM for modern Service Operations
Bring asset visibility, relationships, and service context together to drive smarter decisions, reduce downtime, mitigate risk, and boost reliability, for enterprise-wide impact.
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View all customer stories
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
We wanted to put Freshservice to the test in our most challenging area, and it exceeded our expectations. Despite the demanding nature of Piracanjuba’s operations, the migration process was easy and our day-to-day activities remained unaffected.
Freshservice is a robust IT service desk that didn’t add any complexity to the IT operations, unlike the other service desks we considered. The simplicity and obviousness of the interface made it the preferred choice for the agent and the user.
Freshservice is a real success story for us. It helps us delight users with a single, unified experience. The integration of different tools has streamlined our workflow and increased productivity.
Our response time has gone down dramatically since we've implemented Freshservice. For my team, it means having an user friendly system that is easy to support and customize.
Freshservice integrations
Effortlessly integrate Freshservice with your existing apps. Drive automation, connect teams, and scale IT operations with ease.
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Trusted by experts
Trusted by IT teams worldwide. Recognized for usability, reliability, and customer satisfaction.
AI + ITSM: Making IT work smarter, not harder
Discover how AI is helping IT teams do more than just ‘keep the lights on’—it’s powering experiences that help drive strategic value.
Freshservice Benchmark Report 2025
Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.
Gartner® Insights on Modern ITSM
See why Gartner® recognizes Freshservice as a leader in AI-driven ITSM solutions.Get started with Freshservice
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Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.