Transform government IT with modern service management
Modernize government IT by removing unnecessary complexity, streamlining digital transformation, and empowering employees to be more productive.
Deliver real impact with modernized IT
Improve government service delivery at all levels by fostering smoother experiences for staff and citizens while maximizing operational efficiency.
Transform government IT service delivery with a unified solution
Streamline operations with a unified solution that resolves issues swiftly, minimizes downtime, and enhances resilience. Deliver intuitive, consumer-grade experience to staff and citizens, modernizing service delivery across all departments.
Boost agent productivity and service desk efficiency
Automate workflows to enhance service desk efficiency and orchestrate actions across third-party tools. Utilize Freddy AI to minimize routine tasks, allowing agents to focus on high-value work. Empower leaders with AI-driven insights and recommendations for improved IT performance.
Protect government and citizen data
Strengthen confidentiality and ensure data privacy with a robust security architecture, resilient service platform, and localized data centers. Multi-factor authentication, multiple certifications, and regular security updates strengthen the IT infrastructure against cyber threats, ensuring data is protected.
Freshservice capabilities
Ensure uninterrupted government operations with a powerful service management—efficient, reliable, and built for seamless performance.
Freshservice transformed our CAB operations. Previously burdened by manual processes, we've now centralized and organized everything through Freshservice. Collaboration is smoother and more effective than ever.
Related resources
Learn how AI-powered Freshservice empowers Government agencies to achieve their IT and employee service goals effectively.
Selwyn District Council case study
Freshservice provides SDC with effective self-service and a scalable foundation for operations
Tasman District Council case study
Tasman District Council cut down response time to tickets to under 24 hours with Freshservice.
Digital Workplace Guide for IT Leaders in Government
Step-up your digital workplace strategy for your government organizations and refresh employee engagement in an era of changing business dynamics.
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