Bridge gaps, boost efficiency
Unified support is better support. Employees have their channels of choice, agents can see things in one view—and everyone can get more done.
More solving, less tool-hopping
Deliver streamlined and efficient IT service operations no matter how users contact you—from phone and walk-ins to email, Slack, MS Teams, and more.
Know everything your users wish you knew
Give your team the context and tools they need to solve problems faster—no swivel chair required. Built-in AI helps identify similar incidents, auto-categorize and summarize tickets, and record resolutions and knowledge base articles.
Personalized support—even without a person
Augment your staff with virtual agents that can handle routine queries via Slack and MS Teams. Whatever your users prefer, you can now give them faster, more conversational service on their channels of choice.
Assemble faster; resolve easier
Make your tickets work smarter with Freshservice. Agents can quickly assemble collaborators around a ticket for urgent issues. Everyone can see the critical information, then swarm and solve via MS Teams, Slack, and Zoom.
Explore more Freshservice capabilities
Automate, streamline, organize, and get more done—faster and easier than ever before.
Freddy AI
Deliver self-service for customers, efficiency-boosters for agents, and better insights for decision-makers.
ITSM
Unify service experiences, boost agility with AI and automation, and accelerate change management.
ITOM
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
Freshworks integrations
Integrate Freshservice with cloud and on-premise enterprise applications, with minimal complexity, for faster time to value and higher productivity.
Slack
Create and update tickets, send automatic notifications, and sync tickets between tools.
Microsoft Teams
Get alerts, create and update tickets, see customer details, automate workflows, and more.
Zoom
Resolve issues faster, generate meeting links in tickets, and use screen sharing and remote control.
Integrate WhatsApp with on-call management for timely notifications and resolutions.
Freshchat
Easily unite support and messaging workflows. Reduce manual ticket creation by converting chats into tickets.
Freshcaller
Deliver worldwide, 24/7 support through VoIP and convert missed calls and voicemails to tickets.
Related resources
See how leading brands around the world have succeeded with Freshservice’s omnichannel IT solution.
Office for Students case study
Read how this leading U.K. education organization reduced average first response time by 77%.
Freshservice ITSM Benchmark Report
Compare your KPIs with global IT leaders, learn how to boost agent productivity, and more.
TaylorMade case study
When ticket volume soared by 250%, Freshservice helped TaylorMade cut resolution times in half.
Forrester Total Economic ImpactTM study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.
HelloFresh case study
The world’s leader in DIY meals found a way to cut costs and boost customer satisfaction.
Aramex case study
Freshservice helped the shipping and logistics giant resolve IT service tickets 35% faster.
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