Modern, AI-powered ITSM
Transform IT into a strategic business driver with a unified, AI-powered ITSM platform that is easy to use and built for growth.Modern ITSM for today's digital workplace
Explore the comprehensive ITSM capabilities that transform how IT delivers value to your organization.
Streamline service delivery, boost efficiency, and scale effortlessly with an ITIL-aligned solution, enhanced with AI-powered experiences. With an intuitive interface, ensure rapid adoption and drive operational impact across the business.
ITIL overviewTangible impact, backed by outcomes
Improve service quality and staff productivity with AI-powered ITSM
96%
Resolution SLA rate74%
First contact resolution66%
Ticket deflection with Freddy AI Agent77%
Decrease in ART with Freddy AI CopilotExplore Freddy AI in action
Delight employees with instant, always-on support
Freddy AI Agent delivers 24/7 personalized support in employees' preferred language and channel, integrates with MS Teams and Slack, and enables fast and effective self-service for a seamless support experience.
Explore Freddy AI AgentEnhance agent productivity with AI-powered assistance
Freddy AI Copilot is an AI-powered companion that delivers exceptional service experiences by simplifying workflows, boosting service efficiency, reducing agent workloads, and supercharging overall productivity.
Explore Freddy AI AgentEquip decision makers with actionable insights
Freddy AI Insights delivers timely, out-of-the-box insights by analyzing service desk data to surface trends, anomalies, and outliers. Get proactive updates such as rising resolution times or root causes behind SLA violations, to act quickly and prevent escalation.
Explore Freddy AI AgentFreshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Omnichannel
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
Join 75,000+ companies uncomplicating their IT service & support
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Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
Trusted by experts
Trusted by IT teams worldwide. Recognized for usability, reliability, and customer satisfaction.
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Product highlights, industry insights, and fresh ideas to make employee experience uncomplicated and impactful.
Freshservice Benchmark Report 2025
Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.
Forrester Total Economic Impact™ study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.
Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Watch Freshservice in Action
See how Freshservice’s IT modules work together to streamline service delivery and improve efficiency.Get started with Freshservice
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Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
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Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.