From blind spots to full visibility
The missing link in unified service management, Freshservice ITAM gives the visibility and context for improved decisions and operations, leading to rapid business impact.
The context to turn ITAM into action
Traditional ITAM tracks assets. Freshservice ITAM adds the context to make infrastructure visible and actionable for unified service operations.
FULL VISIBILITYAgility requires truth. See everything in one place so you can move faster and launch new tech without worrying about what might break.
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Obtenez des insightsResilience is about knowing your connections. Dependency mapping helps you master Change Management to smooth the ripple effect and keep things steady.
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OPTIMZE COSTSStop guessing and start right-sizing. See software licenses clearly to easily cut out waste and optimize spend for maximum efficiency.
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BE AUDIT-READYStop threats before they become headlines. Stay audit-ready and close security gaps so you can avoid fines and keep your reputation intact.
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Why IT Asset Management
With Freshservice, move from static asset lists to full infrastructure awareness. Here's what ITAM delivers.
Automated Discovery
Automatically discover and track IT assets across on-prem, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.
Software License Management
Track and maintain a complete, accurate profile of software to control costs, stay compliant, and maximize software ROI.
Dependency Mapping
Visualize how apps, services, and infrastructure connect for a clear view of your IT environment to plan changes confidently and resolve incidents faster.
Data Center Infrastructure Management
Track data center assets, power, and space to optimize capacity, plan growth, and streamline operations.
IP Address Management
Manage IPs and network dependencies to avoid conflicts, simplify expansions, and ensure reliable connectivity.
Resource Utilization
RU gathers data on CPU, memory, and I/O to help you eliminate idle capacity, cut waste, and reclaim your budget for strategic cost efficiency.
AI-powered IT that moves the needle
156%
156% ROI in under 6 months
98%
Average employee satisfaction score
66%
Ticket deflection with AI-powered self service
77%
Decrease in ART with AI assistance
Fuel ServiceOps and accelerate strategic business impact
Speed up incident resolution with context from past incidents
Freddy AI Copilot surfaces related past incidents linked to similar assets, giving IT teams the context to act faster, assess impact accurately, and resolve major incidents quickly while minimizing disruption and downtime.
Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
Join 20,000+ companies unifying their IT service & operations
We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on.
Markus Gaulke
Today, every asset is tracked in Freshservice, with asset management built into every service request. This visibility enables a centralized hierarchy to pinpoint asset failure impact and plan change rollouts.
Lyle Smith
It used to take up to four hours to provision software. Now we're able to provision it within minutes.
Logan Jacobson
Advanced analytics capabilities provided leadership with unprecedented visibility into IT operations and asset management metrics that were previously invisible.
Deepak Bhosale
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Related resources
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Forrester Total Economic Impact™ study
Forrester Total Economic Impact™ study
The leading IT analyst firm shows a 156% ROI from Freshservice in this research study.
Freshworks on Freshservice
Freshworks on Freshservice
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Watch Freshservice in Action
Watch Freshservice in Action
See how Freshservice’s IT modules work together to streamline service delivery and improve efficiency.