Stay ahead of IT contract renewals and risks

Manage IT contracts and licenses with automated renewals and visibility into vendor costs and compliance to control spend and reduce renewal risk.

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Stay ahead of IT contract renewals and risks

Unified contract management for modern enterprises

Track contracts and licenses from creation through expiration with centralized records and clear ownership across teams.

Maintain a unified view of all IT contracts

Ensure audit readiness with accurate contract records that track ownership, status, and activity across software licenses, leases, and service agreements.

Drive proactive, insight-led contract renewals

Stay ahead of expirations with automated alerts, clear renewal timelines, and visibility into inactive licensed users.

Improve compliance and accountability at every stage

Track every contract update and renewal with a clear activity history to support audits, accountability, and compliance.

Make smarter contract decisions

Use visibility into contract terms, costs, and timelines to plan renewals strategically, optimize spend, and negotiate with confidence.

Unified when you want it. Standalone when you need it.

Freshservice ITAM is available as an integrated solution for Freshservice ITSM customers or as a standalone offering. Choose the experience that best fits your organization’s needs. Both options give you complete visibility and control across your IT environment. Discover assets, understand dependencies, manage lifecycles, optimize resources, and control costs with the following capabilities:

Asset Lifecycle Management

Manage assets from procurement through retirement, track ownership and usage, reduce downtime and risk, control costs, and maintain a complete audit trail.

Automated Discovery

Continuously discover and track assets across on-premises, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.

Configuration Management Database

Maintain accurate asset, application, and service relationships with a continuously updated CMDB powered by automated discovery and dependency mapping.

Contract Management

Centralize contracts and licenses, automate renewal tracking, and monitor expirations to strengthen compliance and control vendor costs.

Data Center Infrastructure Management (DCIM)

Track data center assets, power, environmental conditions, and space to optimize capacity, plan growth, and streamline operations.

Dependency Mapping

Visualize how applications, services, and infrastructure connect to assess impact, plan changes confidently, and resolve incidents faster.

Hardware Asset Management

Track hardware throughout its lifecycle—from request and procurement to deployment and decommissioning—to improve governance, control costs, and maximize asset value.

Resource and Power Utilization

Turn infrastructure data into smarter decisions. Monitor utilization, power, environmental conditions, and storage trends to optimize capacity, rightsize resources, and plan with confidence.

IP Address Management

Manage IP addresses, subnets, and network dependencies to avoid conflicts, simplify expansion, and help ensure reliable connectivity.

IT Asset Management

Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots and resolve incidents faster.

Purchase Order Management

Centralize purchase requests, approvals, and orders to improve visibility, governance, and control throughout the IT procurement lifecycle.

SaaS Management

Discover and manage your SaaS estate, track usage and licenses, uncover shadow IT, control spend, and stay ahead of renewals and compliance requirements.

Software Asset Management

Maintain an accurate view of installed software, entitlements, and usage to strengthen compliance, reclaim underused licenses, and optimize software spend.

See every asset. Understand every connection.

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