Asset Lifecycle Management made simple

Track, manage, and optimize assets across their lifecycle, from procurement to retirement. With AI-powered Freshservice, reduce downtime, minimize risk, and optimize costs to drive faster business impact.

TRUSTED BY 74,000+ BUSINESSES WORLDWIDE

See, understand, and manage your asset lifecycle intelligently

Connect assets, services, and operations to unlock more infrastructure value. Explore ITAM capabilities that are AI-enhanced and enterprise-grade, yet quick to roll out and easy to use.

Unified when you want it. Standalone when you need it.

Freshservice ITAM is available as an integrated solution for Freshservice ITSM customers or as a standalone offering. Choose the experience that best fits your organization’s needs. Both options give you complete visibility and control across your IT environment. Discover assets, understand dependencies, manage lifecycles, optimize resources, and control costs with the following capabilities:
Asset Lifecycle Management

Asset Lifecycle Management

Manage assets from procurement through retirement, track ownership and usage, reduce downtime and risk, control costs, and maintain a complete audit trail.
Automated Discovery

Automated Discovery

Continuously discover and track assets across on-premises, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.

Configuration Management Database

A continuously updated CMDB maintains accurate asset, application, and service relationships through automated discovery and mapping.
Contract Management

Contract Management

Centralize contracts and licenses, automate renewal tracking, and monitor expirations to strengthen compliance and control vendor costs.

Data Center Infrastructure Management (DCIM)

Track data center assets, power, environmental conditions, and space to optimize capacity, plan growth, and streamline operations.

Dependency Mapping

Visualize how apps, services, and infrastructure connect for a clear view of your IT environment to plan changes confidently, reduce downtime, and resolve incidents faster.

Hardware Asset Management

Discover hardware from PDUs to laptops. Manage lifecycles and warranties to centralize vendor data for better compliance and smarter hardware spend.
IP Address Management

IP Address Management

Manage IP addresses, subnets, and network dependencies to avoid conflicts, simplify expansion, and help ensure reliable connectivity.
IT Asset Management

IT Asset Management

Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots and resolve incidents faster.
Purchase Order Management

Purchase Order Management

Centralize purchase requests, approvals, and orders to improve visibility, governance, and control throughout the IT procurement lifecycle.

Resource and Power Utilization

Turn infrastructure data into smarter decisions. Monitor utilization, power, environmental conditions, and storage trends to optimize capacity, rightsize resources, and plan with confidence.
SaaS Management

SaaS Management

Discover and manage your SaaS estate, track usage and licenses, uncover shadow IT, control spend, and stay ahead of renewals and compliance requirements.
Software Asset Management

Software Asset Management

Maintain an accurate view of installed software, entitlements, and usage to strengthen compliance, reclaim underused licenses, and optimize software spend.

Join 20,000+ companies unifying their IT service & operations

See every asset. Understand every connection.