Asset Lifecycle Management made simple
Track, manage, and optimize assets across their lifecycle, from procurement to retirement. With AI-powered Freshservice, reduce downtime, minimize risk, and optimize costs to drive faster business impact.
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See, understand, and manage your asset lifecycle intelligently
Connect assets, services, and operations to unlock more infrastructure value. Explore ITAM capabilities that are AI-enhanced and enterprise-grade, yet quick to roll out and easy to use.
End-to-end insights across your IT estate
Discover and manage assets across on-prem, cloud, and hybrid environments with advanced discovery and an auto-updating CMDB. Strengthen security, maintain compliance, and minimize blind spots with accurate asset data.
Minimize disruptions and mitigate risks
Maintain accurate, up-to-date records of asset relationships, configurations, ownership, and lifecycle status to support audits and compliance. Identify outdated assets and risk exposure early to meet requirements and reduce risk.
No more wasted budgets or manual lifecycle tracking
Track and optimize IT assets from procurement to retirement with automated onboarding, provisioning, and vendor management. Manage inventory, licenses, hardware, and cloud costs more efficiently.
Power unified service operations with asset intelligence
Reduce disruptions and resolve faster by giving IT teams the right context. Accurate asset data and dependencies enable more effective workflows and more informed decision-making.
Get more from what you’ve paid for
Auto-identify IT assets, accurately
Gain a complete view of hardware, software, cloud, and SaaS assets using automated discovery, so nothing is missed, and your team’s time isn’t wasted on manual tracking.

Standardize requests, streamline approvals
Allow employees to request devices and software through a self-service portal, ensuring requests follow policies, and are all trackable in one place.

Give all your purchases a paper trail
Convert approved requests into purchase orders, track vendors and costs, and ensure purchases are documented and auditable.

A place for everything, and everything in its place
Provision and assign assets to users or teams, keeping ownership, location, and configuration details accurate and centralized from day one.

Monitor usage. Optimize spending.
Track asset usage, licenses, warranties, and utilization to identify underused assets, reduce costs, and plan renewals more effectively.

Confidence and clarity for the complete lifecycle
Decommission old assets safely, update records automatically, and maintain a clear audit trail easily.

Unified when you want it. Standalone when you need it.
Freshservice ITAM is available as an integrated solution for Freshservice ITSM customers or as a standalone offering. Choose the experience that best fits your organization’s needs.
Both options give you complete visibility and control across your IT environment. Discover assets, understand dependencies, manage lifecycles, optimize resources, and control costs with the following capabilities:
Asset Lifecycle Management
Asset Lifecycle Management
Manage assets from procurement through retirement, track ownership and usage, reduce downtime and risk, control costs, and maintain a complete audit trail.
Automated Discovery
Automated Discovery
Continuously discover and track assets across on-premises, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.
Configuration Management Database
A continuously updated CMDB maintains accurate asset, application, and service relationships through automated discovery and mapping.
Contract Management
Contract Management
Centralize contracts and licenses, automate renewal tracking, and monitor expirations to strengthen compliance and control vendor costs.
Data Center Infrastructure Management (DCIM)
Track data center assets, power, environmental conditions, and space to optimize capacity, plan growth, and streamline operations.
Dependency Mapping
Visualize how apps, services, and infrastructure connect for a clear view of your IT environment to plan changes confidently, reduce downtime, and resolve incidents faster.
Hardware Asset Management
Discover hardware from PDUs to laptops. Manage lifecycles and warranties to centralize vendor data for better compliance and smarter hardware spend.
IP Address Management
IP Address Management
Manage IP addresses, subnets, and network dependencies to avoid conflicts, simplify expansion, and help ensure reliable connectivity.
IT Asset Management
IT Asset Management
Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots and resolve incidents faster.
Purchase Order Management
Purchase Order Management
Centralize purchase requests, approvals, and orders to improve visibility, governance, and control throughout the IT procurement lifecycle.
Resource and Power Utilization
Turn infrastructure data into smarter decisions. Monitor utilization, power, environmental conditions, and storage trends to optimize capacity, rightsize resources, and plan with confidence.
SaaS Management
SaaS Management
Discover and manage your SaaS estate, track usage and licenses, uncover shadow IT, control spend, and stay ahead of renewals and compliance requirements.
Software Asset Management
Software Asset Management
Maintain an accurate view of installed software, entitlements, and usage to strengthen compliance, reclaim underused licenses, and optimize software spend.
Join 20,000+ companies unifying their IT service & operations
"We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on."
Markus GaulkePlatform Manager, New Balance


"Today, every asset is tracked in Freshservice, with asset management built into every service request. This visibility enables a centralized hierarchy to pinpoint asset failure impact and plan change rollouts."
Lyle SmithManager of IT and Support, Probe CX


"It used to take up to four hours to provision software. Now we're able to provision it within minutes."
Logan JacobsonManager of Technology Asset Management, Smartsheet


"Advanced analytics capabilities provided leadership with unprecedented visibility into IT operations and asset management metrics that were previously invisible."
Deepak BhosaleAssociate Vice President of IT, Asian Paints, Asian Paints
