From blind spots to full visibility
The missing link in unified service management, Freshservice ITAM gives the visibility and context for improved decisions and operations, leading to rapid business impact.
TRUSTED BY 74,000+ BUSINESSES WORLDWIDE
The context to turn ITAM into action
Traditional ITAM tracks assets. Freshservice ITAM adds the context to make infrastructure visible and actionable for unified service operations.
FULL VISIBILITYAgility requires truth. See everything in one place so you can move faster and launch new tech without worrying about what might break.
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GAIN INSIGHTSResilience is about knowing your connections. Dependency mapping helps you master Change Management to smooth the ripple effect and keep things steady.
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OPTIMZE COSTSStop guessing and start right-sizing. See software licenses clearly to easily cut out waste and optimize spend for maximum efficiency.
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BE AUDIT-READYStop threats before they become headlines. Stay audit-ready and close security gaps so you can avoid fines and keep your reputation intact.
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Fuel ServiceOps and accelerate strategic business impact
Speed up incident resolution with context from past incidents
Freddy AI Copilot surfaces related past incidents linked to similar assets, giving IT teams the context to act faster, assess impact accurately, and resolve major incidents quickly while minimizing disruption and downtime.
Join 20,000+ companies unifying their IT service & operations
We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on.
Markus Gaulke
Today, every asset is tracked in Freshservice, with asset management built into every service request. This visibility enables a centralized hierarchy to pinpoint asset failure impact and plan change rollouts.
Lyle Smith
It used to take up to four hours to provision software. Now we're able to provision it within minutes.
Logan Jacobson
Advanced analytics capabilities provided leadership with unprecedented visibility into IT operations and asset management metrics that were previously invisible.
Deepak Bhosale
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Trusted by experts
Trusted by IT teams worldwide. Recognized for usability, reliability, and customer satisfaction.
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Forrester Total Economic Impact™ study
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Freshworks on Freshservice
Freshworks on Freshservice
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Watch Freshservice in Action
Watch Freshservice in Action
See how Freshservice’s IT modules work together to streamline service delivery and improve efficiency.