80-20 Rule of ITSM

Emails are an IT professional’s biggest pet peeve. This widely known and commonly experienced sentiment was emphasised yet again, in a recent ITSM survey we conducted in the Middle-east & Africa region. In the era of self-driving cars and talking devices, poor user experiences around basic and repetitive tasks like e-mail overload seems counter-intuitive.

Freshservice has put together ONE simple solution to fix the MAJORITY of problems, that IT agents worldwide experience.

With this ONE principle, get meaningful work done, at work.

Adopt this principle as a way of categorising your work and use appropriate tools and technologies to attend to each of these categories.