Fresh Take: Uncomplicate service operations with AI
Join us for an exclusive webinar as we explore how Freddy AI helps uncomplicate IT service operations - empowering your teams to work faster, smarter, and more proactively.
Date: August 26, 2025 (Tuesday)
Timeslot 1: 9:00 a.m PT | 12:00 p.m ET
Timeslot 2: 11:30 a.m GMT | 1:30 p.m CET
Timeslot 3: 10:00 a.m IST | 2:30 p.m AEST
Key takeaways
From intelligent agents to contextual AI assistants and actionable insights, see how AI is reshaping every layer of IT Service Management (ITSM), IT Operations (ITOM), Asset Management (ITAM), and Enterprise Service Management (ESM).
What to expect:
A closer look at how AI simplifies workflows and improves service outcomes
Real-world examples of how teams are using Freddy AI to deflect tickets, boost productivity, and enhance employee experiences
Practical ways AI can integrate into your existing Freshworks setup and extend value across service modules
Actionable steps to unlock smarter, AI-powered service operations
Meet the speakers
Sam Sawatzky
Director of Global IT, Mennonite Central Committee
Samit Kumar Thange
Senior Director, Product Management, Freshworks
Anupama Phal
Lead, Product Marketing, Freshworks
Frequently asked questions
Who should attend the webinar?
This webinar is perfect for Freshservice customers - including IT professionals and decision-makers, who want to stay updated on upcoming features and learn how to enhance their service management environment.
What if I can't attend the webinar live?
No worries! Register anyway, and we'll send you the recording after the event so you can watch it at your convenience.
Will there be an opportunity to ask questions during the webinar?
Yes! You'll have the chance to interact with our product experts and ask any questions using the Q&A feature during the session.
Will the product experts be available for one-on-one discussions?
The webinar will include a group Q&A session. For any specific queries, please reach out to your dedicated Account Manager or CSM. If necessary, follow-up calls with product experts may be scheduled based on availability.