Reinvent Incident Management with AI-driven resilience
Unify incident detection, response, and learning with Freshservice to predict and prevent IT incidents before they disrupt business.Ver antes. Arreglar más rápido. Mantener el control.
En más de 18.000 organizaciones, Freshservice ayuda a los equipos de TI a reducir el tiempo de resolución hasta en un 76%, eliminar el ruido y transformar cada incidente en una resiliencia duradera.
Detect issues before users ever notice. Unified visibility and AI-driven detection catch weak signals early, cutting downtime, cost, and crisis calls.
5 etapas que transforman el caos en confianza
Cada interrupción es una prueba de resiliencia. Freshservice unifica la detección, respuesta y aprendizaje, ayudando a los equipos de TI a prevenir interrupciones antes de que los usuarios las noten y a convertir cada solución en previsión.
Detect
Detect issues before they hit your users. Unified monitoring and Freddy AI correlation flag weak signals early, preventing downtime before it costs revenue or trust.
Assess
Cut through chaos with instant context. Dynamic service maps and AI-driven triage connect alerts to business impact, so teams act on what matters most.
Respond
When seconds count, coordination wins. Freshservice automates on-call routing, launches war rooms with full context, and brings experts together instantly, so you fix, not fumble.
Resolve
Resolution isn’t just about uptime; it’s about confidence. Automation and clear visibility into related changes prevent repeat failures, cutting recovery times and freeing engineers to innovate.
Learn
Every incident is a lesson. AI-generated postmortems capture root causes and feed them back into prevention, turning disruptions into data, and data into lasting resilience.
Diseñado para la claridad, no para la complejidad.
Freshservice unifica la visibilidad, la inteligencia y la automatización para brindar claridad, control y mejora continua en cada etapa de la gestión de incidentes.
Configuration Management Database
A continuously updated CMDB with automatic discovery and service mapping shows real-time relationships between assets, applications, and business services.
Change & Release Management
Plan, approve, and track changes with built-in risk scoring and change calendars, reducing failed deployments that often trigger new incidents.
Advanced IT Asset Management
Maintain real-time visibility into all assets and dependencies to instantly identify impact, cut blind spots, and resolve incidents faster.
Knowledge Base & Service Catalog
Curate step-by-step guides and on-demand service requests in a single portal so employees solve simple issues on their own.
AI-Powered Reporting & Analytics
Interactive dashboards and Freddy-powered analytics visualize MTTR, XLA performance, and repeat-incident trends, translating IT metrics into business outcomes.
Integrations & Extensibility
Out-of-the-box connectors with tools like Azure AD, Jira, Datadog, Riverbed Aternity, Zoom, Teams and Slack eliminate silos, enrich context, and extend Freshservice across your digital ecosystem.
Experimente la gestión inteligente de incidentes, impulsada por IA
14 días. No se requiere tarjeta de crédito. Sin compromisos.
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Contact sales
Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.