Download customized raw reports, track key metrics and your support SLAs with Extract API
Freshchat Team Inbox is now compliant with the Web Content Activities Guideline(WCAG)
Email your customers a copy of the conversation they had with your business from Team Inbox.
Personalize your conversations with Placeholders, improve your customer engagement
You can now create bot flows in 35 different languages.
Now you can provide/restrict to Topics at a granular level.
Make your Freshchat messenger to stay visible, hidden or only visible within your working hours.
Carry out common actions with speed and save time using Keyboard Shortcuts.
Now you can toggle Freddy Answer Bot on/off on specific Topics.
i. Clone an existing Custom Bot flow to create a new bot flow; ii. Use custom user properties as placeholders in the bot flow
Now you can restrict sending CSAT survey to customers whose chats are converted into Freshdesk.
Automate demo requests and schedule meetings proactively with Google Calendar + Freddy Custom Bot.
We have added two new Siri shortcuts - i) check your IntelliAssign status, ii) get the count of chats pending in your queue.
Translate messages exchanged between customers and agents in real-time.
Now you can track user actions on your mobile app (iOS & Android SDK) with Freshchat's Events Timeline.
Crush your customer lifecycle goals with chatbots for marketing, sales and support.
Malay(ML) language is now supported in Freshchat, as part of Freshchat's Multilingual feature.
Now you can login to your Freshchat mobile app with your personalized subdomain, if your account has been migrated.
Now you can pick a notification sound of your choice. We've also added a in-app notifications shortcut.
Now you can set permissions to ticket fields to team members and sync previously imported solution articles.
You can now search for Canned Responses on your Freshchat Android app.
Now you can search FAQs, Canned Responses, Labels, and files in your Quick Access folder on Freshchat's iOS mobile app.
Now get proactive reply suggestions on your Freshchat iOS and Android apps. Just update your SDK to start using this feature.
Now you can track user actions inside iOS and Android mobile SDK(outbound events) in Freshchat.
Improve your team’s productivity by auto-resolving conversations with users who have stopped interacting.
Now you can send attachments from your Files app on the Freshchat app for iOS.
Now you can notify all team members in a group on chat assignment to that group.
Localize Freshchat UI with three new languages - Chinese, Japanese, and Korean.
You can now search for conversations in Freshchat's iOS agent app.
Now you can add Japanese as a language and have Message Channels and FAQs in Japanese.
Claim your preferred domain name by logging in to your Freshchat account as Admin.
Now you can extend Freshchat's core workflows with Conversation APIs.
Support customers on the go through iMessage across your Apple devices with Business chat integration.
Pick a preffered UI language, set a custom notification tone and email/call customers with a single tap on iOS App.
Pull context on existing leads and contact inside the iOS app. Convert new visitors on chat into leads on Freshsales.
Hit reply on conversations and resolve conversations with nifty icons that replaces ol’ text.
Freshchat supports 500 custom views by default. Now you can add more for free in increments of 100 by writing to the support team.
Now you can onfigure away message and custom response expectations on iOS and Android SDK. You can also completely hide it via configuration flag.
Freschat now supports the improved Canned Response feature in iOS app.
Freshcat now supports Canned Response feature in Android app.
You can now setup your preferred language in Profile settings. Freshchat currently supports English and Portuguese(Brazilian).
Integrating your Facebook page with Freshchat is now easier than ever. The integration process is now simplified to a mere few steps.
The size of each file that can be uploaded to the Quick Access folder has been increased to 35MB per file.
Send updates and responses to customers directly on WhatsApp. Manage all your conversations from Freshchat.
Switch between multiple Freshchat accounts and inboxes on your mobile now.
Make conversations more contextual. Send and receive files across several extensions. Create a repository of files on Freshchat and share them with ease.
Auto populate Freshdesk ticket fields when converting a Freshchat conversation into ticket with the enhanced integration.
Schedule demos and meetings with prospects right within the Freshchat Inbox.
Bring your web messenger another step closer to your brand identity with custom fonts.
Up your multilingual game by supporting right-to-left language scripts on the web messenger.
Convert conversations into tickets on Freshservice. Any response made on the ticket will be sent as a reply on Freshchat.
Bring all the context from Freshdesk Tickets, WooCommerce, and Hubspot CRM inside your team inbox.
Override default text on the messenger - response time, welcome message, and more with your preferred language.
Track visitors having conversations with you based on the source and medium they come from.
Keep your unfinished response and flow of thought intact. Switch conversations with ease.
Install Freshchat on your Shopify store to reduce cart abandonment and support shoppers in real-time.
Get a visual summary in real-time. Measure conversation trends, team member load, and make strides on-the-go.
Extend FAQ support in multiple languages, Give your team members the ability to create FAQs in 33+ languages.
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