Leading US Financial Services company transforms their CX with Messaging

Learn how this leading US Credit Card company provides real-time service to 57 million cardholders and a 96% CSAT with Freshchat’s modern messaging

Key results achieved:

1.4 million conversations supported across website, mobile app and Apple Business Chat
65% higher productivity per agent
10,000 agent hours saved with integrated chatbots using Freshchat APIs

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Leading US Credit Card company transforms their CX with Messaging

Learn how this leading US Credit Card company provides real-time service to 57 million cardholders and a 96% CSAT with Freshchat’s modern messaging

Complete the form to get this case study