Learn how this leading US Credit Card company provides real-time service to 57 million cardholders and a 96% CSAT with Freshdesk Messaging’s modern messaging

Key results achieved:

  • 1.4 million conversations supported across website, mobile app and Apple Business Chat

  • 65% higher productivity per agent

  • 10,000 agent hours saved with integrated chatbots using Freshdesk Messaging APIs

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