Turn incidents into opportunities to build trust

Freshstatus Status Page Software

Join the businesses that use our live status page

Incident Management

Manage incidents and maintenance events like a pro

 

Reduce the load on your customer support agents. Manage incidents and maintenance events efficiently with Freshstatus’s Incident Communication System.

Incident Lifecycle Management

Manage incident lifecycles from end-to-end
Create incident logs, auto-update service statuses on your status page, display all relevant info, trigger notifications, track incident sources, and publish RCAs.

Reduce time taken to report disruptions
Enable your teams to report downtimes quickly with incident templates and canned responses. Eliminate repetitive tasks and shift focus to the resolution.

Maintain accuracy across channels
Automate incident communications and ensure information consistency across channels, whether it’s email, Twitter, Slack, or any other app via a Webhook integration.

Alerts & Notifications

Keep everyone on the same page

 

Enable subscribers, employees, and other stakeholders to receive incident updates across multiple channels.

Communicate on Multiple Channels

Alert customers via their preferred channel
Customers can choose to receive alerts via RSS/ATOM, Twitter, email, or via a Webhook. They can also use the 'Follow Incident' feature to receive updates on specific events.

Notify teams via the channels they use
Bring alerts to a channel where your employees are always active. Use Webhook integrations to connect Freshstatus Slack, Discord, Microsoft Teams, and more.

Display system status with badges
Display current service statuses on your website or support portal. Use badges and banners to keep your customers informed about incidents and maintenance events.

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Powerful Integrations

Integrate seamlessly with the tools you already use

 

Use Freshstatus without modifying your existing tech stack. Integrate seamlessly for a perfect fit.

 

  • Freshping
  • Freshdesk
  • Freshservice
  • Twitter
  • Slack
  • REST API
  • Webhook
Integrate with the tools you already use


More features to improve your

incident communication management

Status page branding

Make your status page look and function just the way you want. Configure custom domains with SSL, add unlimited service components, brand colors, social media handles and more.

Customizable alert emails
Ensure 100% compliance with your branding and messaging guidelines. Customize email addresses, content and add brand colors to your email alerts.

Private incidents and notes
Not all downtimes or disruptions need to be communicated to your end users. Use the 'Private Incidents' and 'Private Notes' features to log events without alarming users.

Freshstatus for every need

For SaaS / IT Services companies

looking to keep their clients updated

 

Perfect for companies looking for a status page and incident management system that showcases service reliability and builds trust with clients and customers.

  • SEO-friendly status page
  • Multi-channel subscriber notification
  • Customizable status page and email alerts
  • Status badges and alert widgets
Freshstatus for SaaS or IT Companies

For IT teams looking to keep their 

employees updated

 

Ideal for companies with a large or distributed workforce who strive to keep their stakeholders informed about service disruptions or maintenance events

  • SSO/SAML login for status page
  • Quick Service Status Change
  • Granular subscriber management
  • Alert employees on company channels eg., Slack, MS Teams
Freshstatus for Corporate IT Teams