Use Incidents to earn customer-for-life
Communicate them proactively with public status page
Customize your status page and communicate incidents to the customers or internal stakeholders
Be it a planned scheduled maintenance or an accidental outage, keep your customers informed
Notify your customers in real-time on multi-channel and avoid flood of support requests during downtime
Showcase reliability to your prospects or customers with your service’s uptime history.
Every company faces downtime. Learn and improve your incident responsiveness with detailed analytics.
Incident communication needs to be quick. With incident templates and canned response, avoid public embarrassment in the heat of a service outage.
Keep your team and internal stakeholders in loop on incidents by adding private notes.
Insert detailed reports about the incidents to help your customers and employees understand the incidents better and prevent similar incidents in future.
Downtime is inevitable. But keeping your customers informed about the incident can help you earn their trust and prevent an avalanche of support requests.
With Freshstatus, communicate your incidents and scheduled maintenance in real-time with your customers and gain their loyalty, turning them into customer for life.
Freshstatus gives you complete control over how you communicate incidents to prevent chaos when downtimes happen.
Sending mass emails about an incident to hundreds of employees? With Freshstatus, handle incident communication at ease with private status pages.
Communicate with your team internally with a private status page as a single source of truth.
Add updates about the incidents in real-time and notify your employees automatically. Create a scheduled maintenance and let Freshstatus take care of communicating it to your employees.
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