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Dynamic Ticket Fields
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Dynamically set your ticket property behavior (show/hide/disable) based on your business rules.
Detailr
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Detailr lets you access requesters' details on the Freshservice's portal.
Attachments Viewer
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Have complete access over all the ticket attachments with this Attachments Viewer widget
Pagerduty
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Never miss a ticket with this incident management system by integrating Pagerduty with Freshservice.
Jamf
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Sync your macOS, iOS and tvOS devices that are managed in Jamf Pro to Freshservice asset management.
Box
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Integrating Freshservice with Box will enable you to easily share large files and documents within your service desk.
IT Resource Management
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Enable IT agents react faster by streamlining catalog items & 1-click provisioning within the ticket
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Google Sheets - Orch
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Perform operations on Google sheets and spreadsheets.
Expand Ticket Description
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Viewing of complete ticket description without clicking the "View More" option.
DocuSign - Orch
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Perform operations on account, users, envelopes and attach documents to your Freshservice tickets.
Servicebot for Slack
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Provide instant resolution for your users and stay on top of your service desk with Servicebot
OLA
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Set the Operational Level Agreement (OLA policies) and escalation reminders for groups.
Salesforce Lightning
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This application helps you to manage Tickets from Salesforce using Lightning view.
Freshworks CRM
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View your customers' information stored in Freshworks CRM without moving out of Freshservice.
MS Exchange - Orch
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Perform operations on MS Exchange Online calendar and mail via the Workflow Automator.
Microsoft 365 - SaaS Management
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Discover and manage Microsoft 365’s suite of apps and their usage insights in Freshservice.
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TeamViewer
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Provide remote assistance to requesters using TeamViewer App for Freshservice
Google Hangouts
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Initiate conversations with requesters and resolve tickets faster right from the ticket details page
Office 365 Calendar
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Schedule and sync Freshservice events to your Office 365 calendar.
Skype
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Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Slack
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The Slack app on Freshservice helps you raise tickets, resolve issues and get alerts on Slack.
Google Calendar
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Book appointments, schedule meetings and calls on your Google calendar from Freshservice.
Ticket Conversation Customizations
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Provide quick customizations for agents viewing their day to day ticket conversations
Dynamic Ticket Fields
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Dynamically set your ticket property behavior (show/hide/disable) based on your business rules.
Quick View Requester Assets
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Find out what assets are assigned to a requester without having to go to the requester profile