Boost productivity by equipping agents with the right apps.
Accumulating overdue tickets, missing SLA’s, losing sales deals, and overworked, exhausted agents? Equip your agents with these powerful and feature-rich apps that facilitate easy access to files, seamless collaboration, effortless translations, and much more.
Apps
TeamViewer
Provide remote assistance to requesters using TeamViewer App for Freshservice
Skype for Business
Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Ticket Conversation Customizations
Provide quick customizations for agents viewing their day to day ticket conversations
Asset Label Designer
Print customizable barcode labels for your assets to improve asset tracking and increase productivity
Quick Resolver
Quick Resolve button for tickets on the navigation bar.
Quick View Requester Assets
Find out what assets are assigned to a requester without having to go to the requester profile
Ticket Due by property customization
Provide easy view enhancements regarding due-by time deadlines for tickets.
Detailr
Detailr is a FreshService app that shows to an agent a lot more details about the ticket requester, directly in the ticket details page.
Ticket time entry Customizations
Provide quick customizations for agents regarding how they track time on their tickets.
Pagerduty
Never miss a ticket with this incident management system by integrating Pagerduty with Freshservice.
Quick Toggle Ticket Type
Quickly toggle the ticket type from Incident to Service Request and vice-versa.
Dynamic Ticket Fields
Dynamically set your ticket property behavior (show/hide/disable) based on your business rules.