Freshworks respects the trademark rights of third-parties, and expects you (or the entity you represent), as a user of our Websites or Services, to do the same. This policy provides information about our policies and procedures regarding any alleged or suspected infringement of trademarks, service marks, trade names, logos, or other similar designations which identify a person or business (collectively, “trademarks”) on our Websites and Services. Any capitalized terms which are not defined in this policy shall have the same meanings in our Terms of Service.
If you are the owner or authorized representative of the owner or a licensed user of a trademark that you reasonably believe has been infringed because of its use on our Websites or Services, you may provide us with a notice of infringement.
We have provided the following information for the exclusive purpose of notifying us that you believe your trademarks are being infringed.
To notify us of any reasonably suspected trademark infringement, you must send us a written notice that includes substantially all of the following requirements. You should consult your own attorney to confirm the following requirements:
If we determine that your notice complies with these requirements, we will act promptly to conduct an independent investigation of the suspected or alleged trademark infringement, and upon advice of legal counsel, take down, or disable access to, the allegedly infringing material, and provide notice to the user that we have taken down the material. We reserve the right to take any all actions (including no action) in connection with any notice of suspected trademark infringement in our sole, reasonable discretion.
If we comply with any trademark notice you submit, you may be responsible for initiating actions which may expose you or us to legal liability. Do not submit false claims. If you are unsure whether materials on our Websites or Services infringe upon your trademark rights, you should consult a lawyer before proceeding with any notice to us.
You may be subject to severe legal consequences if you submit false claims of trademark infringement. These consequences include injunctions or damages (including court costs and attorneys’ fees) incurred by anyone who is injured by our reliance on those misrepresentations to remove or disable access to the material. Those parties include the alleged infringer, the trademark owner or its licensees, or us. In addition, if you have an account with us, we may suspend or terminate your account or access to any of our Websites or Services for submitting false claims of trademark infringement.
Please note that the information you provide in a notice, including your name, telephone number, mailing address, and/or email address, may be forwarded to the person who provided the allegedly infringing material to us, and that we may publish your contact information in place of disabled content.
If you submitted a notice of trademark infringement by mistake, or would otherwise like to retract your notice, please provide us with the following:
If your account or any material you uploaded or submitted to a Website or through a Service has been affected by a trademark infringement notification, you may reach out directly to the trademark owner for a retraction of the original notice. We will retract the original notice upon receiving a written confirmation from the trademark owner or any person authorized to act on behalf of the trademark owner.
All notices under this policy should be submitted by electornic mail to firstname.lastname@example.org.
Please be advised that we have adopted and enforce a policy of termination in appropriate circumstances against users who are repeat infringers. In addition, we reserve the right at all times to suspend or terminate your account according to our Terms of Service.