Webinars
Your hub for IT service management, customer service, and AI innovation. Learn how to transform your service operations with practical insights and hands-on demonstrations.
Recommended for you
Handpicked virtual events to help you solve today's biggest service challenges.
Refresh Virtual Summit 2026
At Refresh, we’ll point the way to AI service transformation for emerging enterprises. Join us online to prepare your team, and your service architecture, for the AI era.
Meet FireHydrant: Modern incident management, now part of Freshworks
Discover how FireHydrant brings speed and clarity to every stage of the incident lifecycle through automated response coordination, AI-powered insights, and seamless integration with Freshservice. Plus, see it in action through a live product demo.
Date: 9 July, 2026
Time: 9:00 a.m. PDT | 6:00 p.m. CEST
Handle Tickets Faster, Smarter, Better with Freddy AI Copilot
Too many tickets and repetitive work? This session shows how to change that with Freddy AI Copilot. From summaries and reply suggestions to translation and auto triage, learn to cut effort, respond faster, and focus on what matters most.
🕔 35 minutes
IT Service Management
Explore webinars on modern IT service management covering best practices, emerging trends, and real-world strategies to improve service delivery.
A Fresh Approach to Enterprise Service Management: Travis Perkins’ Journey Beyond IT with Freshservice and Freddy AI
From this webinar learn how IT teams transform operations using five-stage framework: Detect, Assess, Respond, Resolve, Learn. Learn how to cut MTTR, eliminate recurring incidents, and use ServiceOps to drive faster, proactive, intelligence-led operations.
Date: 8 July, 2026
Time: 11:00 a.m. BST
Meet FireHydrant: Modern incident management, now part of Freshworks
Discover how FireHydrant brings speed and clarity to every stage of the incident lifecycle through automated response coordination, AI-powered insights, and seamless integration with Freshservice. Plus, see it in action through a live product demo.
Date: 9 July, 2026
Time: 9:00 a.m. PDT | 6:00 p.m. CEST
Built to run: How modern manufacturers are transforming IT service management
Join Forrester’s Julie Mohr and Freshworks’ Payal Patel to learn how leading manufacturers are modernizing service operations to increase agility and improve experiences across IT and the business.
Date: July 16, 2026
Time: 11:00 a.m. PDT
What's new in Employee Experience
Join us for our quarterly update - tailored for Freshservice customers who want to stay ahead of the curve on the latest features and enhancements focused on employee experience.
Date: July 29, 2026
9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
Experience that performs: A CIO playbook for 2026
Your IT function isn't failing. But it might be solving the wrong problem. Learn what high-performing IT organisations are building differently in 2026.
🕔 40 minutes
Enterprise service management: From IT efficiency to enterprise-wide impact
See how enterprises scale service management beyond IT. Join Freshworks for strategic insights on driving ROI and enterprise-wide impact.
🕔 30 minutes
Why employee experience drives ITSM and ESM success, featuring Forrester
See how employee experience fuels ITSM and ESM success. Join Freshworks with insights from a featured Forrester guest expert.
🕔 59 minutes
Uncomplicate first, automate next: CIOs are now simplifiers in chief
From this session, learn how to turn disconnected tools into orchestrated workflows that actually deliver results, and see how RingCentral’s transformation can help you become your organization’s “Simplifier in Chief.”
🕔 39 minutes
Customer Service
Discover webinars on delivering exceptional customer service featuring strategies, trends, and insights to elevate support experiences.
What's new in Customer Service
Discover how AI is transforming customer service with 24/7 human-like support, automation, and cost savings. Stay ahead of the curve with the latest features and enhancements.
Date: July 16, 2026
9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
Handle Tickets Faster, Smarter, Better with Freddy AI Copilot
Too many tickets and repetitive work? This session shows how to change that with Freddy AI Copilot. From summaries and reply suggestions to translation and auto triage, learn to cut effort, respond faster, and focus on what matters most.
🕔 35 minutes
Building the human-AI partnership: A CX leader's guide to deploying AI customers actually trust
Discover how to deploy AI that earns customer trust, amplifies your agents, and turns service insights into strategic intelligence.
🕔 60 minutes
Activating AI value with Freshdesk: Rethinking agent productivity in the age of AI
See how AI reshapes day-to-day customer service operations, with demo, real customer examples, and practical insights you can apply to your team.
🕔 35 minutes
Top 5 customer service priorities
Uncover the strategic imperatives leading brands are committing to redefine customer service.
🕔 28 minutes
Freddy AI copilot masterclass
In this masterclass, our product experts will show how Freddy AI Copilot helps admins streamline operations, from breaking language barriers to automating ticket routing so teams deliver faster, smarter resolutions at scale.
🕔 60 minutes
Scale smarter: Unlock the digital world class advantage for 2026 growth
Discover how you can scale IT with AI, automation, and smarter strategies for efficient, sustainable growth.
🕔 42 minutes
First Look
Join our product experts live to see how AI-first IT and customer service software can deliver exceptional employee and customer experiences.
Take a First Look at Freshservice
Learn how to overcome top challenges in your Service Management, delight employees with unified, AI-driven ITSM, and optimize service operations with codeless Workflow Automation.
Date: July 15, 2026
9:00 a.m. PDT | 10:00 a.m. BST
Take a First Look at Freshdesk Omni
Learn how to overcome top challenges in customer service, supercharge agent productivity with AI and a unified workspace, and drive personalized, omnichannel engagement at scale.
Date: July 16, 2026
09:00 a.m. PDT | 10:00 a.m. BST
Live Demo of Device42
Join our live group demo and see how full hybrid IT discovery and dependency mapping enable you to drive measurable outcomes.
Weekly on Tuesdays at 12:00 p.m. BST and Fridays at 12:00 p.m. EDT
Explore the possibilities
Uncomplicate your IT and customer service