Webinars
Your hub for IT service management, customer service, and AI innovation. Learn how to transform your service operations with practical insights and hands-on demonstrations.
Recommended for you
Handpicked virtual events to help you solve today's biggest service challenges.
Take a First Look at Freshservice
Learn how to overcome top challenges in your Service Management, delight employees with unified, AI-driven ITSM, and optimize service operations with codeless Workflow Automation.
Date: July 22, 2026
9:00 a.m. PDT | 10:00 a.m. BST
What's new in Employee Experience
Join us for our quarterly update - tailored for Freshservice customers who want to stay ahead of the curve on the latest features and enhancements focused on employee experience.
Date: July 29, 2026
9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
Meet FireHydrant: Modern incident management, now part of Freshworks
Discover how FireHydrant brings speed and clarity to every stage of the incident lifecycle through automated response coordination, AI-powered insights, and seamless integration with Freshservice. Plus, see it in action through a live product demo.
🕔 47 minutes
IT Service Management
Explore webinars on modern IT service management covering best practices, emerging trends, and real-world strategies to improve service delivery.
Built to run: How modern manufacturers are transforming IT service management
Join Forrester’s Julie Mohr and Freshworks’ Payal Patel to learn how leading manufacturers are modernizing service operations to increase agility and improve experiences across IT and the business.
Date: July 16, 2026
Time: 11:00 a.m. PDT
What's new in Employee Experience
Join us for our quarterly update - tailored for Freshservice customers who want to stay ahead of the curve on the latest features and enhancements focused on employee experience.
Date: July 29, 2026
9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
Meet FireHydrant: Modern incident management, now part of Freshworks
Discover how FireHydrant brings speed and clarity to every stage of the incident lifecycle through automated response coordination, AI-powered insights, and seamless integration with Freshservice. Plus, see it in action through a live product demo.
🕔 47 minutes
Experience that performs: A CIO playbook for 2026
Your IT function isn't failing. But it might be solving the wrong problem. Learn what high-performing IT organisations are building differently in 2026.
🕔 40 minutes
Enterprise service management: From IT efficiency to enterprise-wide impact
See how enterprises scale service management beyond IT. Join Freshworks for strategic insights on driving ROI and enterprise-wide impact.
🕔 30 minutes
Why employee experience drives ITSM and ESM success, featuring Forrester
See how employee experience fuels ITSM and ESM success. Join Freshworks with insights from a featured Forrester guest expert.
🕔 59 minutes
Uncomplicate first, automate next: CIOs are now simplifiers in chief
From this session, learn how to turn disconnected tools into orchestrated workflows that actually deliver results, and see how RingCentral’s transformation can help you become your organization’s “Simplifier in Chief.”
🕔 39 minutes
From Setup to Scaled Usage: Rolling Out Freddy AI Copilot
Join Freshworks experts for a walkthrough on rolling out Freddy AI Copilot and driving agent adoption. Learn to prioritize licenses, enable key features, and measure impact on productivity and resolution time. For IT admins and service desk managers.
🕔 51 minutes
Customer Service
Discover webinars on delivering exceptional customer service featuring strategies, trends, and insights to elevate support experiences.
What's new in Customer Service
Discover how AI is transforming customer service with 24/7 human-like support, automation, and cost savings. Stay ahead of the curve with the latest features and enhancements.
Date: July 16, 2026
9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
Handle Tickets Faster, Smarter, Better with Freddy AI Copilot
Too many tickets and repetitive work? This session shows how to change that with Freddy AI Copilot. From summaries and reply suggestions to translation and auto triage, learn to cut effort, respond faster, and focus on what matters most.
🕔 35 minutes
Building the human-AI partnership: A CX leader's guide to deploying AI customers actually trust
Discover how to deploy AI that earns customer trust, amplifies your agents, and turns service insights into strategic intelligence.
🕔 60 minutes
Activating AI value with Freshdesk: Rethinking agent productivity in the age of AI
See how AI reshapes day-to-day customer service operations, with demo, real customer examples, and practical insights you can apply to your team.
🕔 35 minutes
Top 5 customer service priorities
Uncover the strategic imperatives leading brands are committing to redefine customer service.
🕔 28 minutes
Freddy AI copilot masterclass
In this masterclass, our product experts will show how Freddy AI Copilot helps admins streamline operations, from breaking language barriers to automating ticket routing so teams deliver faster, smarter resolutions at scale.
🕔 60 minutes
Scale smarter: Unlock the digital world class advantage for 2026 growth
Discover how you can scale IT with AI, automation, and smarter strategies for efficient, sustainable growth.
🕔 42 minutes
First Look
Join our product experts live to see how AI-first IT and customer service software can deliver exceptional employee and customer experiences.
Take a First Look at Freshservice
Learn how to overcome top challenges in your Service Management, delight employees with unified, AI-driven ITSM, and optimize service operations with codeless Workflow Automation.
Date: July 22, 2026
9:00 a.m. PDT | 10:00 a.m. BST
Take a First Look at Freshdesk Omni
Learn how to overcome top challenges in customer service, supercharge agent productivity with AI and a unified workspace, and drive personalized, omnichannel engagement at scale.
Date: July 23, 2026
09:00 a.m. PDT | 10:00 a.m. BST
Live Demo of Device42
Join our live group demo and see how full hybrid IT discovery and dependency mapping enable you to drive measurable outcomes.
Weekly on Tuesdays at 12:00 p.m. BST and Fridays at 12:00 p.m. EDT
Refresh Virtual Summit 2026
Catch sessions from Refresh Virtual Summit 2026 on-demand and discover actionable insights from industry experts, customers, and Freshworks leaders.
Service transformation made real featuring Freshworks’ CEO Dennis Woodside
Watch this on-demand Refresh Virtual Summit keynote on how IT organizations are evolving in an increasingly AI-driven world. Hear how AI, automation, and unified service management are helping organizations build faster, more resilient IT experiences.
🕔 17 minutes
Service transformation made real featuring Freshworks’ CPO Srini Raghavan
Explore the latest innovations in IT service management and AI-powered service delivery. See how organizations are simplifying IT operations, reducing silos, and improving employee experiences with unified service management.
🕔 25 minutes
Service transformation made real featuring Forrester’s Julie Mohr, Ashley FDE’s Pete Petrocelli, and Freshworks’ CMO Kady Srinivasan
Explore how organizations are moving from AI experimentation to service transformation. Hear industry perspectives on building strong data foundations, rethinking workflows, and adopting AI to improve employee experiences and business outcomes.
🕔 20 minutes
The future of employee experience: Building proactive, autonomous service operations
Explore how unifying IT service management (ITSM) and IT operations management (ITOM) can reduce friction, improve collaboration, and enhance employee experiences. Learn how connected data helps AI deliver faster, more efficient service.
🕔 30 minutes
AI agents in action: Purpose-built for IT and HR service delivery
Explore how no-code AI agents can deliver faster, more personalized employee support, automate repetitive tasks, and improve service experiences. Learn how AI Agent Studio enables more proactive and intelligent service delivery.
🕔 16 minutes
Breaking the silos: Aligning dev and IT for modern incident response
Learn how organizations are aligning IT, DevOps, and site reliability engineering (SRE) teams to improve incident response. Explore how better coordination, communication, and visibility can reduce operational friction and improve service reliability.
🕔 22 minutes
The service management maturity journey: A practical playbook for IT leaders
As service management evolves, IT leaders need a clear view of current capabilities and what comes next. Explore a practical maturity model to assess progress, prioritize improvements, and build a roadmap for long-term success.
🕔 27 minutes
What’s new in Freshservice: AI-powered innovation across service and operations
Explore the latest Freshservice innovations across IT service management (ITSM) and IT operations management (ITOM). See how AI-powered automation, experience level agreements (XLAs), and cloud-native capabilities improve service delivery and operations.
🕔 29 minutes
Explore the possibilities
Uncomplicate your IT and customer service