Field Service Management


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Field Service Management or FSM helps businesses record issues that require field technician visits, manage shifts for field teams, schedule appointments with customers, share customer information across teams, and solve problems in person.

In this course, we'll explore the Field Service Management module in Freshdesk. It is ideal for Freshdesk admins who are new to FSM. By the end of the course, you'll know:

  • What FSM is and how to implement it in Freshdesk

  • What field technicians are and how they can be added to service groups

  • How to create a service task and assign it to field technicians

  • How to use the scheduling dashboard to assign tasks

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