Freshdesk Admin Fundamentals
Learn how to set up the basic functionalities like setting up email, SLA, automations, and more.
Freshdesk Agent Fundamentals
In this course, Freshdesk agents will learn all the basic functionalities required for them to be successful.
Customer Service Skills
Learn how to communicate effectively, handle difficult customers, overcome demotivation, and more.
Freshservice Admin Fundamentals
Learn the best practices of configuring Freshservice as an admin, its workflow capabilities and asset management.
Freshservice Agent Fundamentals
Learn about working with tickets, ticket properties, and other basic functionalities agents use every day.
Freshsuccess Fundamentals
Learn how to set up Health Scores, Alert Playbooks, and Goal Templates to understand and help your customers.
Field Service Management
Get trained in adding field technicians, organizing them into service groups, and creating and assigning service tasks.
Freshcaller for Freshdesk
Learn how to integrate Freshcaller and Freshdesk and work efficiently by bringing data from both tools together.
Freshchat Admin Fundamentals
Learn how to set up and use Freshchat - a modern messaging software, to chat with website visitors and customers.
ITSM 101
Learn about ITSM benefits, quick wins, ITIL and its processes, and common ITIL adoption mistakes that you should avoid.
