Marketing Masterclass
Releasing on Monday: A course for new and aspiring marketing managers, by proven marketing leaders.
Freshservice Agent Fundamentals
Learn about working with tickets, ticket properties, and other basic functionalities agents need to get up and running quickly.
Freshdesk Admin Fundamentals
Learn how to set up and start using the basic functionalities of Freshdesk including setting up email, automations, and more.
Freshdesk Agent Fundamentals
In this course, Freshdesk agents will learn all the basic functionalities required for them to be successful.
Freshservice Admin Fundamentals
Learn the best practices of configuring Freshservice as an admin, its workflow capabilities and asset management.
Freshsales CRM Admin Fundamentals
Get trained on the basics of Freshsales CRM and on activities like adding users, connecting email, defining sales territories, and more.
Freshsales CRM User Fundamentals
Get trained on the basics of Freshsales CRM and user activities like adding and managing leads, contacts, accounts, deals, and more.
Freshchat Admin Fundamentals
Learn how to set up and use Freshchat - a modern messaging software, to chat with website visitors and customers.
Freshcaller for Freshdesk
Learn how to integrate Freshcaller and Freshdesk and to bring data from both tools together.
Customer Service Skills
Get trained in skills like email communication, handling difficult conversations, overcoming demotivation, and more.
ITSM 101
Learn about ITSM benefits, quick wins, ITIL and its processes, and common ITIL adoption mistakes that you should avoid.
