Freshworks Academy Courses

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Freshdesk Admin Fundamentals

Learn how to set up and start using the basic functionalities of Freshdesk including setting up email, automations, adding your team, and more.

30 mins
Freshdesk Agent Fundamentals

Get your team to train themselves on using Freshdesk. In this course, agents will learn all functionalities required for them to be successful.

30 mins
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Freshservice Admin Fundamentals

Learn the best practices of configuring Freshservice as an admin, its workflow capabilities along with the asset management module.

20 mins
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Freshsales CRM Admin Fundamentals
Freshsales CRM Admin Fundamentals

Get trained on the basics of Freshsales CRM and admin activities like adding users, connecting email, defining sales territories, and more.

20 mins
NEW
Freshchat Admin Fundamentals
Freshchat Admin Fundamentals

Learn how to set up and use Freshchat - a modern messaging software, to chat with website visitors and customers.

30 mins
NEW
Getting started with Freshcaller for Freshdesk
Getting started with Freshcaller for Freshdesk

Learn how to integrate Freshcaller as the phone channel in Freshdesk and to bring data from both tools together.

30 mins
Customer Service Skills
Customer Service Skills

Get trained in skills like email communication, handling difficult conversations, overcoming demotivation, and more.

10 mins
ITSM 101
ITSM 101

Learn about ITSM benefits, quick wins, ITIL and its processes, and common ITIL adoption mistakes that you should avoid.

10 mins
Freshservice Agent Fundamentals
Freshservice Agent Fundamentals

In this course, agents will learn all functionalities required for them to be successful.

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