Freshdesk Admin Fundamentals
Learn how to set up and start using the basic functionalities of Freshdesk including setting up email, automations, adding your team, and more.
Freshdesk Agent Fundamentals
Get your team to train themselves on using Freshdesk. In this course, agents will learn all functionalities required for them to be successful.
Freshservice Admin Fundamentals
Learn the best practices of configuring Freshservice as an admin, its workflow capabilities along with the asset management module.
Freshsales CRM Admin Fundamentals
Get trained on the basics of Freshsales CRM and admin activities like adding users, connecting email, defining sales territories, and more.
Freshchat Admin Fundamentals
Learn how to set up and use Freshchat - a modern messaging software, to chat with website visitors and customers.
Getting started with Freshcaller for Freshdesk
Learn how to integrate Freshcaller as the phone channel in Freshdesk and to bring data from both tools together.
Customer Service Skills
Get trained in skills like email communication, handling difficult conversations, overcoming demotivation, and more.
ITSM 101
Learn about ITSM benefits, quick wins, ITIL and its processes, and common ITIL adoption mistakes that you should avoid.
Freshservice Agent Fundamentals
In this course, agents will learn all functionalities required for them to be successful.