Freshworks Academy Courses

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Marketing Masterclass

Releasing on Monday: A course for new and aspiring marketing managers, by proven marketing leaders.

2 hrs
Freshservice Agent Fundamentals
Freshservice Agent Fundamentals

Learn about working with tickets, ticket properties, and other basic functionalities agents need to get up and running quickly.

15 mins
Freshdesk Admin Fundamentals

Learn how to set up and start using the basic functionalities of Freshdesk including setting up email, automations, and more.

1 hour
Freshdesk Agent Fundamentals

In this course, Freshdesk agents will learn all the basic functionalities required for them to be successful.

30 mins
Freshservice Admin Fundamentals

Learn the best practices of configuring Freshservice as an admin, its workflow capabilities and asset management.

1 hour
Freshsales CRM Admin Fundamentals
Freshsales CRM Admin Fundamentals

Get trained on the basics of Freshsales CRM and on activities like adding users, connecting email, defining sales territories, and more.

20 mins
Freshsales CRM User Fundamentals
Freshsales CRM User Fundamentals

Get trained on the basics of Freshsales CRM and user activities like adding and managing leads, contacts, accounts, deals, and more.

20 mins
Freshchat Admin Fundamentals
Freshchat Admin Fundamentals

Learn how to set up and use Freshchat - a modern messaging software, to chat with website visitors and customers.

30 mins
Getting started with Freshcaller for Freshdesk
Freshcaller for Freshdesk

Learn how to integrate Freshcaller and Freshdesk and work efficiently by bringing data from both tools together.

30 mins
Customer Service Skills
Customer Service Skills

Get trained in skills like email communication, handling difficult conversations, overcoming demotivation, and more.

10 mins
ITSM 101
ITSM 101

Learn about ITSM benefits, quick wins, ITIL and its processes, and common ITIL adoption mistakes that you should avoid.

10 mins