Freshworks Academy Courses

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Holiday Guide to Customer Service

This holiday season, unwrap the secrets of creating a stellar customer support experience with our newest course.
15 mins
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Freshdesk Customer Success Fundamentals

Learn how to set up Health Scores, Alert Playbooks, and Goal Templates to understand and help your customers.

30 mins
freshdesk admin fundamentals freshdesk admin fundamentals
Freshdesk Admin Fundamentals

Learn how to set up the basic functionalities like setting up email, SLA, automations, and more.

1 hour
freshdesk agent fundamentals freshdesk agent fundamentals
Freshdesk Agent Fundamentals

In this course, Freshdesk agents will learn all the basic functionalities required for them to be successful.

30 mins
Customer Service Skills Customer Service Skills
Customer Service Skills

Learn how to communicate effectively, handle difficult customers, overcome demotivation, and more.

1 hour
freshservice admin fundamentals freshservice admin fundamentals
Freshservice Admin Fundamentals

Learn the best practices of configuring Freshservice as an admin, its workflow capabilities and asset management.

1 hour
Freshservice Agent Fundamentals Freshservice Agent Fundamentals
Freshservice Agent Fundamentals

Learn about working with tickets, ticket properties, and other basic functionalities agents use every day.

15 mins
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Field Service Management

Get trained in adding field technicians, organizing them into service groups, and creating and assigning service tasks. 

15 mins
Getting started with Freshcaller for Freshdesk Getting started with Freshcaller for Freshdesk
Freshcaller for Freshdesk

Learn how to integrate Freshcaller and Freshdesk and work efficiently by bringing data from both tools together.

30 mins
Freshchat Admin Fundamentals Freshchat Admin Fundamentals
Freshchat Admin Fundamentals

Learn how to set up and use Freshchat - a modern messaging software, to chat with website visitors and customers.

30 mins
ITSM 101 ITSM 101
ITSM 101

Learn about ITSM benefits, quick wins, ITIL and its processes, and common ITIL adoption mistakes that you should avoid.

10 mins