Get trained in adding field technicians, organizing them into service groups, and creating and assigning service tasks.
Learn the skills required to become a great leader from proven experts. Ideal for new and aspiring marketing leaders.
Learn about working with tickets, ticket properties, and other basic functionalities agents need to get up and running quickly.
Learn how to set up and start using the basic functionalities of Freshdesk including setting up email, automations, and more.
In this course, Freshdesk agents will learn all the basic functionalities required for them to be successful.
Learn the best practices of configuring Freshservice as an admin, its workflow capabilities and asset management.
Get trained on the basics of Freshsales CRM and on activities like adding users, connecting email, defining sales territories, and more.
Get trained on the basics of Freshsales CRM and user activities like adding and managing leads, contacts, accounts, deals, and more.
Learn how to set up and use Freshchat - a modern messaging software, to chat with website visitors and customers.
Learn how to integrate Freshcaller and Freshdesk and work efficiently by bringing data from both tools together.
Get trained in skills like email communication, handling difficult conversations, overcoming demotivation, and more.
Learn about ITSM benefits, quick wins, ITIL and its processes, and common ITIL adoption mistakes that you should avoid.
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