Freshdesk Admin Fundamentals


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As an admin setting up Freshdesk for the first time, you probably want to set things up the right way from the get-go. This involves being aware of all the options available to you and making the right choices for your team. This is where Freshdesk Admin Fundamentals can help you. We’ll walk you through the basics of Freshdesk for an admin - everything you need to know to get Freshdesk up and running, and getting your team onboard.

This training is especially beneficial for you if you have inherited the helpdesk from another previous manager. With proper training, you don’t have to worry about changing a setting that would mess up an existing workflow.

In this course, we will be covering:

  • Setting up email - Learn how to bring in your support emails into Freshdesk.
  • Agents overview - Understand the different agent types, roles, and scope available.
  • Importing your contacts - Bring in your existing contacts into Freshdesk to ensure continuity.
  • Setting up canned responses - Learn how to reduce repetitive work for agents.
  • Setting up email notifications - Learn how to keep customers and agents informed.
  • Using Automation - Get the most out of your helpdesk by learning to automate repetitive tasks.
  • Customizations, advanced apps, and more!

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