Freshdesk Agent Fundamentals

 

freshdesk agent fundamentals banner freshdesk agent fundamentals banner
Return to Courses

As an agent in Freshdesk, you want to get started and be productive from Day 1. With the Freshdesk agent fundamentals course, you can achieve just that.

Whether you have used an email inbox or a helpdesk for providing support before, this course is a great place to start. In this course, we will be covering - 

  • Basics of ticketing -  Learn how to work with tickets and become familiar with the various ticket properties.

  • Understanding the ticket list page - Learn how to work with tickets in bulk.

  • Advanced ticketing options - Get trained on advanced Freshdesk features like creating a ticket, merging tickets, using templates and more.

  • Working with customer information - Learn how to create, edit and merge customers.

  • Working with your knowledge base - Learn to create articles on the knowledge base and use it to provide a good self-service experience for customers.

Join the Freshworks Academy by creating an account to take this course.

Register for Freshworks Academy

By signing up, you are agreeing to our terms and acknowledge reading our privacy notice.

Thank you for enrolling 😊

You will receive an activation email soon. If you do not receive it in 30 mins, please contact academy@freshworks.com

Already a member of the Freshworks Academy?

Take the course here