Freshsuccess is a proactive customer success software that helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. With Freshsuccess, customer support managers can:
Gain more visibility into customers
Identify risks and opportunities
Boost your productivity
Uncover valuable customer insights
In this course, we'll help you understand and set up key features. You’ll learn how to:
Set up, configure, and use Health Scores
Identify risks and opportunities using Alert Automation and Playbooks
Chart a plan for both internal and external goals using Goal Templates
This course is ideal for admins and agents getting up to speed on the basics of Freshsuccess.
Join Freshworks Academy by creating an account to take this course.
Thank you for enrolling 😊
You will receive an activation email soon. If you do not receive it in 30 mins, please contact firstname.lastname@example.org
Already a member of the Freshworks Academy?
Sorry, our deep-dive didn’t help. Please try a different search term.