Freshsuccess Fundamentals

Freshsuccess is a proactive customer success software that helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. With Freshsuccess, customer support managers can:

• Gain more visibility into customers

• Identify risks and opportunities

• Boost your productivity

• Uncover valuable customer insights

In this course, we'll help you understand and set up key features. You’ll learn how to:

• Set up, configure, and use Health Scores

• Identify risks and opportunities using Alert Automation and Playbooks

• Chart a plan for both internal and external goals using Goal Templates

This course is ideal for admins and agents getting up to speed on the basics of Freshsuccess.

Join Freshworks Academy by creating an account to take this course.