This App helps agents clone a Change Request in Freshdesk at the click of a button.
Free
3.9 (16)
600+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviews How to install?
Enhance Your Efficiency: Simplify Your Workflow with Our App
Here is your ultimate tool for streamlining your workflow – our app makes Cloning Change Requests an easy-to-do task. With effortless precision, you can clone all the Change Requests (CR) at one go.It offers extra capabilities that allow you to clone tasks, assets and attachments as needed.
Customization is at your fingertips, and be assured of a distinct name record for each clone to access it later.
Our app goes the extra mile with its built-in multiple issue handling mechanism, ensuring seamless operations by prioritizing and segmenting requests intelligently.
Boost your productivity today with Clone Change Request – the key to a more efficient workflow!
What’s New ?
- Cloning of Planning fields
- UI Updation
- Cloning of Attachments,Tasks & Assets
- Handling Multiple Clone request in Seamless way
- Distinct Name Allocation- Clone subject - Clone count + “change subject”
3.9
600+ installs
Sign in to review app
16
5
4
3
2
1
Sean Lynch
6 months ago
This app has been very helpful in ensuring consistency of format and verbiage when processing recurring changes.
fs.test12 fs.test12
8 months ago
test hicheowie
Jonah Yonker
10 months ago
Doesn't let you choose which fields to clone, which leads to confusion. Doesn't trigger automators on cloned tickets.
Lexter Fernandez
10 months ago
Not working, error message at the top -
Unexpected Error. Please try again.
Pre Requisites:
Freshservice API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshservice API Key at the Right panel.
App Installation:
Follow the steps below for installation:
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity > Search Clone Change Request > Select Clone Change Request > Click Install.
Once the installation is complete, go to any Changes page. In the Right Panel you will find the Clone Change Request App.
App Uninstall:
Go to Admin > Helpdesk Productivity > Apps > Clone Change Request > Uninstall.
If you are facing any issues, do feel free to reach out to us at freshworks@geekfactory.tech
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 9.0
Released on Mar 08, 2024
Mandatory task fields while cloning issue is resolved.
Version 8.0
Released on Feb 26, 2024
- Cloning of Planning fields
- UI Updation
- Cloning of Attachments,Tasks & Assets
- Handling Multiple Clone request in Seamless way
- Distinct Name Allocation- Clone subject - Clone count + “change subject”
- Cloning workspace
Version 7.0
Released on Feb 26, 2024
Version 6.0
Released on Feb 26, 2024
Version 5.0
Released on Feb 26, 2024
Version 4.0
Released on Feb 26, 2024
Version 3.0
Released on Feb 26, 2024
Version 2.0
Released on Feb 26, 2024
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