The app will help in redaction of PCI and SSN through Voicebase.
The Voicebase PCI Call Redaction app helps in redacting the call recordings.
Any sensitive information like a Credit card number or Social Security number that is shared by the customer on the call will be redacted and the recording updated by the Freshcaller will be a redacted audio.
To use this app, you must have an approved Voicebase account and sign up for the same at the link here.
Once you install the app, you will be able to choose the type of redaction you need between PCI and SSN or both.
The call records stored in the Freshcaller Account will have the redacted audio in it.
You can refer to the solution article for more details : https://support.freshcaller.com/en/support/solutions/articles/50000003084-using-the-voicebase-pci-redaction-app
To install this app, you will need three details.
Freshcaller API Key
Freshcaller Domain name
Go to Settings > Apps > Get More Apps > Agent Productivity > Search for Voicebase PCI call Redaction App > Select the app > Click Install.
You will be redirected to the apps page.
1. Input Freshcaller API Key
2. Input Freshcaller Domain ID
3. Input Voicebase Token (To get this key you will need to sign up for Voicebase)
The last step is to choose the type of call redaction that has to be done.
1. PCI - Only Credit Card
2. SSN - Only Social Security Numbers
3. All numbers (Both PCI & SSN)
Click verify & Install.
Note: The app works only if the feature is enabled on your Freshcaller account from the backend. Please contact firstname.lastname@example.org to enable this on your account.