Highrise gets you the key details about your customers inside your helpdesk.
This app serves as a window for the agents to easily access Highrise CRM in the user informational panel
Highrise CRM is an essential tool to help you stay connected with your customer information and integrating this application with Freshchat pulls the customer information from Highrise CRM to Freshchat.
The benefits of using this app:
• Helps the agents find more information from Highrise about the users and displays it right next to the conversation window in the Freshchat.
• Assists agents to chat/respond fittingly to the user’s conversation.
• Provides more targeted and personalized customer service for your customers.
- This app needs you to have an account with Highrise.
- You need the following details to install the app.
1. Highrise Api Token (To get Personal Access Token from Highrise account, go to My Info -> Integrations
2. Domain name
- Update the domain name(For example, if it is freshchat.highrisehq.com , then enter freshchat) and API Key on freshchat while installing.
- Make sure that there are no trailing/leading spaces.
- You'll be redirected to the Apps page and informed about the status.