The Nimble-Freshchat integration lets you access Nimble customer data inside your Freshchat inbox.
If you ever wanted to view customer details from Nimble or create a new contact in Nimble from Freshchat, you now can with the help of the Nimble-Freshchat integration app.
Primary features of this app are:
1.Retrieve contact details of Nimble customers and see it in an interactive widget in the Freshchat inbox.
2.View latest ‘Notes’ from Nimble associated with the contact to gain more context while chatting with customer.
3.Add additional Notes and store them automatically in Nimble.
4.Create a new Nimble entry without switching between apps.
To install Nimble app
1) Log in to your Freshchat portal and head over to the Freshchat product gallery using link https://web.freshchat.com/a/<your_account_number>/apps
2) Select ‘All’ in Browse by category and search ‘Nimble CRM’ app.
3) Once you choose ‘Nimble CRM’, you will be redirected to the install page for the app. Click Install.
4) Login to your Nimble portal.
5) Select User Settings from the top right drop down menu.
6) Choose “Settings”.
7) Choose ‘API tokens’, copy ‘API Token’ and paste in Freshchat installation page.
8) Click ‘Authenticate’.
9) Once authenticated, click ‘Install’.
10) Now, you can view your ‘Nimble’ widget in Freshchat inbox