Senseforth.ai - AI-powered Live Chat
Convert website visitors into customers and drive user engagement with AI-powered live chat
Integrated with Freshchat, Senseforth’s AI-powered Live Chat solution transforms customer service in multiple ways:
Automated Customer Service: Chatbots, with built-in NLP capabilities, understand and instantaneously answer customer queries. The bot acts as an initial touchpoint in the customer journey.
Seamless transition to agent: At any point, if the chatbot doesn’t have enough information to address the query, it automatically transfers the thread to a live agent, with context intact.
Improving agent productivity: As most repetitive customer queries are addressed by an AI-powered chatbot, agents can spend more time on handling complex issues that require human intervention.
The “Human + Machine” solution has the following tangible benefits:
Enhance customer experience
Instantaneous response to repetitive user queries
Improve agent productivity by up to 60%
The “human + machine” solution combines artificial intelligence and human intellect thereby ensuring your best agent is available to address customer queries.
To integrate your Freshchat account with Senseforth.ai and take advantage of this AI-powered live chat solution, please get in touch with our team at firstname.lastname@example.org