Blinger.io Omnichannel brings all message requests from messaging apps and social networks into Freshdesk interface.
Blinger.io Omnichannel lets you connect required messaging channels to your Freshdesk and makes it possible for your agents to receive messages from messaging apps and social networks directly in Freshdesk interface, while the customers can receive omnichannel messages in their messaging apps or social networks of choice and reply to them.
Blinger.io Omnichannel converts all conversations from messaging apps into tickets in Freshdesk and lets you manage them just as you would manage normal Freshdesk tickets. Your Freshdesk workflow will not change.
Blinger.io Omnichannel supports integrations with 12 worldwide popular messaging channels and Twilio Chat SDK.
Steps: 1. Create a Blinger.io account at https://app.blinger.io/site/registration 2. Log in to your Blinger.io account 3. Open Tab "Integrations" 4. Choose Freshdesk and click "Add integration" 5. Fill out the required fields 6. Click "Add Freshdesk integration" 7. Follow the steps outlined in the following Help Center article to set up the integration on the side of Freshdesk starting from Step 3: https://help.blinger.io/settings/integrations-1/integrations/freshdesk
For more information on setup and how to connect messaging channels, go to https://help.blinger.io, send an email to email@example.com or start a chat on the website.