Track Freshdesk tickets and associated metrics with the help of visually appealing dashboards.
CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS.
SaaS businesses have 80-95% of the LTV locked as potential recurring revenue. But they have no idea as to who will Renew, Buy-more or is At Risk. CustomerSuccessBox helps you solve this problem by driving 130% MRR retention.
Track Freshdesk tickets in CustomerSuccessBox to:
1. View conversations associated with Accounts to build a 360-degree view of your customers
2. View service metrics based on Freshdesk tickets
3. Configure service health for accounts
4. Configure alerts based on service metrics tracked from Intercom conversations
5. Segment accounts based on service metrics tracked from Intercom conversations
Authorize Freshdesk integration from Settings > Integrations in your CustomerSuccessBox. Voila! That's it. We will start fetching tickets associated with Account Users in CustomerSuccessBox users. We sync new conversations daily.