Create incidents with insights into the threat identified along with relevant contextual information
Security analysts as well as various other teams can now collaborate, respond to and remediate security incident tickets that are automatically created in Freshdesk from the next-gen threat hunting platform, DNIF. Users can directly create a ticket in Freshdesk ITSM tool without switching multiple screens or wasting hours in collecting relevant information for the ticket. DNIF uses pre-built as well as customization rule sets that detect anomalous behavior within the network environment and triggers a response, in this case, raising an incident ticket in Freshdesk. Tickets created in Freshdesk by DNIF contain all the information, respective security team will require to handle incidents or allow for further investigations. Furthermore users can leverage Freshdesk's workflow and escalation matrix to optimize their workforce and improve response time.
A great example of this would be sharing a list of external IP addresses flagged as malicious by various threat intelligence feeds to the networking team, so that it can be include in the blocklist, another example would be, reporting device outages.
Click the following link for instructions on how to install the Freshdesk DNIF app:-