Bring external admin portals into Freshdesk easily with iFrame It. iFrame will load in the sidebar.
If you have an external CRM solution you can now bring it into Freshdesk easily with iFrame It. Your agents will be able to access the external CRM system from Freshdesk and have relevant information available at a glance. Once you install iFrame It you'll set the external url and the email address of the ticket requester will be populated into the query string. The iFrame will load in the sidebar. You can also click the "Enlarge" link to bring up a larger modal.
Set the iFrame URL that includes an email query string parameter. Your URL should end with ?email= OR ?email_address= OR whatever the email address parameter on your remote system expects. The email address of the requestor will be appended to the URL that you provide.