Optimize agent performance to deliver exceptional user experience. Seamless 3rd party integration
Enhance customer experience by integrating Freshdesk with NovelVox Agent Desktop for Avaya contact center. This will empower agents with a single-pane-of-glass-view of all customer details required to create a personalized experience. It will exponentially optimize agent's performance where customers are not required to repeat their issues/details and have a prompt call resolution.
Integrating NovelVox Avaya Agent Desktop with Freshdesk will have the following benefits that help build a strong business reputation.
Seamless integration with 3rd-party software.
Save time lost in screen switching.
Equip agents to raise and manage tickets from their desktop on a single screen.
Unified view of customer information that lowers call handling time.
Industry-specific desktop interface that can be further optimized according to the business needs.
NovelVox Avaya Agent Desktop – Freshdesk integration solution has advanced features like agent statistics, call statistics, call control gadgets and more. This will improve customer-agent interaction with in-built gadgets and industry-specific desktop fields.
NovelVox contact center solutions implementation requires an initial discovery session with the customer due to the complex nature of the enterprise customer's existing contact center system. The customer's existing telephony or contact center system is understood.
With findings from the discovery session, the platform is configured with rules required for the end result and deployed within the customer's on-premise environment.