Optimize agent performance to deliver exceptional user experience. Seamless 3rd party integration.
Integrate Freshdesk with NovelVox Cisco Finesse Agent Desktop for agents to have multi-channel communication support on a single screen to increase their productivity exponentially with improved ticketing functionalities.
The integration will optimize operations of your Cisco Finesse UCCE, UCCX and PCCE and offer enhanced features like call statistics, agent statistics, call control gadget, unified interface, and more.
Integrating NovelVox Finesses Agent Desktop with Freshdesk will have the following benefits:
Seamless integration with 3rd-party software.
Save time lost in screen switching.
Equip agents to raise and manage tickets from their desktop on a single screen.
Unified view of customer information that lowers call handling time.
Industry-specific desktop interface that can be further optimized according to the business needs.
NovelVox Cisco Finesse Agent Desktop – Freshdesk integration solution will proactively assist agents with in-built gadgets to offer customers a personalized experience. With customer's detail on the fingertips, there will be a visible improvement in call resolution.
NovelVox contact center solutions implementation requires an initial discovery session with the customer due to the complex nature of the enterprise customer's existing contact center system. The customer's existing telephony or contact center system is understood.
With findings from the discovery session, the platform is configured with rules required for the end result and deployed within the customer's on-premise environment.