Polytomic automatically attaches internal customer context to your tickets to speed up resolution.
Polytomic automatically displays internal customer data in support tickets no matter where it sits in your company.
By showing requested customer data in every ticket, you can cut down ticket response times and increase customer happiness. Here are example data you can show for the ticket submitter:
- The state of their production environment
- Their service signup date
- Their account manager from Salesforce
- Their latest orders and error logs
These are mere examples; Polytomic supports the querying of data from any source.
Sign up first at https://www.polytomic.com to activate your organization's account.
1. Sign up to our service at https://www.polytomic.com
2. We will provision your account and onboard you to your first data pipeline
3. Install the Polytomic FreshDesk app and enter your Polytomic API key to display your requested data in every ticket