Easily automate ticket updates and custom texts via twilio SMS.
Twilio integration allows customers to get notified through SMS on ticket updates and allows agent to send custom messages to customers:
- SMS notification on ticket status changed.
- SMS notification on new reply/public note on a ticket.
- Allows agents to send custom messages to ticket opener.
- Templates for SMS which are customizable through app settings.
A twilio account is prerequisite for the app.
The app requires:
- Twilio Account SID
- Twilio Auth Token
- Twilio Phone Number
- Freshdesk API Key
- SMS templates for each of the two automatic messages.