Manage your brand mentions right from the Freshdesk, turning crucial events into tickets.
YouScan is a social media listening platform designed to help businesses tune in to their customers’ online conversations. Every day, YouScan reviews over 150 million posts from popular social media platforms, online news services, and review sites delivering valuable data in real-time. Powered by AI YouScan provides visual insights, sentiment analysis, and trends detection features empowering customer support, marketing, research, and PR professionals.
With YouScan, you can get alerted to all mentions as soon as they’re published and turn them into Freshdesk tickets. YouScan’s Freshdesk integration allows you to send your mentions automatically or set up rules to send only specific mentions. This will save you precious time switching between platforms, so you can use it to help your customers instead!
Note: This integration requires YouScan paid or trial account.
If you are not already a YouScan customer you’ll need to sign up at https://youscan.io/en/
Then follow these easy steps:
1. Once you have signed up and configured a monitoring topic, open Integrations section in a topic settings menu
2. Click the Add button under the Freshdesk integration
4. Copy your API key from Freshdesk account
5. Paste your Freshdesk API key into YouScan&Freshdesk integration dialog and enter your Freshdesk subdomain
6. Integration is ready!
Just set up rules to send mentions to Freshdesk automatically or send specific mentions manually.
You can also read the complete installation guide at https://help.youscan.io/en/articles/2364624-how-to-configure-freshdesk-integration