Integrate and communicate with customers via Zalo as a channel in Freshdesk
Connect Zalo messaging app with Freshdesk and route all messages directly into Freshdesk as tickets.
Agents need not leave Freshdesk to respond to tickets from Zalo. This will save a lot of time and will increase agent productivity.
Please fill in your details here- https://support.wavecell.com/hc/en-us/requests/new for the installation steps and one of our representatives will get back to you.