The Freshworks connector to Amazon EventBridge allows streaming events in the Freshworks’ products to AWS services. With minimal configuration and setup, the Freshworks products’ events are exported in real time to AWS, allowing businesses to build on top of their customer data. This also helps analyze data and leverage diverse AWS services such as Amazon S3, firehose, Kinesis, Lambda, SNS, SQS, and so on, to provide a seamless customer experience.

1. To retrieve your AWS Account ID: a. From your Amazon Eventbridge page, navigate to Events > Partner event sources > Freshworks, and click Setup. Your AWS account ID is displayed in the Copy your AWS account information section. b.Click Copy. 2. Navigate to the Freshworks product’s app Installation page and click the AWS Eventbridge app. The Settings page is displayed. Enter appropriate values in the following fields and click Install. a. AWS Account ID: Paste the ID copied in the previous step. b. Events: Select the Freshworks events that must be exported to Eventbridge. c. Region: Select the region to export the events to. If the app is successfully installed, a success message is displayed and an event source is created in the AWS Eventbridge page. 3. Activate the Freshworks event source: a. From your Amazon Eventbridge page, navigate to Events > Partner event sources. The event source corresponding to the Freshworks product (for which the Eventbridge app is installed) is listed with the status as Pending. b. Select the event source and click Associate with event bus. The status of the event source changes to Active. 4. Create custom rules and associate a target for the events sent to the Eventbridge. To disconnect your Eventbridge from a configured eventsource, navigate to the Freshworks marketplace page and uninstall the AWS Eventbridge app.