The new standard in CTI’s is the full integration of RingCentral in Freshsales by Loyally. The most important features include: - Full call control: answer, reject, dial, transfer and hold. - Answers calls while continuing your current work in Freshsales. - Automatic Freshsales lead/contact lookup for outbound and inbound calls. - Make notes during the call. - Create a callLog after the call and add it to an existing lead or contact - Create a CallLog after the call and add it to a new Lead or contact - Add notes to a CallLog - Display queue of the call. - CLID selection for outbound calls. Newly added features: - Click To Dial