It is important to track the time agents spend on each status to know how well your support process is functioning, where the lags are etc. Once the app is installed, you will be able to select during what status of the ticket i.e. ‘open’, ‘pending’ etc. you want the app to trigger, and for what status e.g. ‘resolved’ or ‘waiting on third party’ you want it to stop timing. With this app, you will be able to get the exact time agents spend on tickets since the process is automated leaving little to no room for error. Get a complete view of your customer service processes with the help of this app.