Delight your customers with automated conversational experiences across the entire customer lifecycle from sales and marketing to support. Engage Engage your future customers 24/7 on any channel such as your website, Facebook Messenger, WhatsApp, and qualify more leads. Sell Route qualified leads to the right sales reps, and even automate next steps through the conversation such as booking a meeting or performing a transaction. Market Leverage conversational data as part of your omnichannel marketing strategy to retarget and get more leads leading to better conversions for less ad spend. Support Solve up to 80% of customer requests instantly. If needed, seamlessly handoff the conversation from the bot to a live agent. Languages Intent detection and entity extraction in 20+ languages: English - Arabic - Danish - German - Greek - English - Spanish - Finnish - French - Irish - Hebrew - Hindi - Croatian - Hungarian - Icelandic - Italian - Georgian - Korean - Norwegian - Dutch - Polish - Portuguese - Romanian - Swedish - Ukrainian - Vietnamese - Chinese - and support for other languages can be added in a less than 2 weeks! Top rated in publicly available language benchmarks -> http://bit.ly/BotSupply-Benchmarks FreshService interface Automated bot conversations right inside the FreshService interface. Live agent handoff Seamlessly handoff the conversation from the bot to a live agent. Routing Route the customer to the right team based on department, interest, and intent. Context Provide your live agents with context such as the historical chat conversation, customer information, past transactions, and more.